Usability challenges in digital learning solutions

Abstract

Usability is a key element in successful software. Ensuring the technical usability of a learning solution enables users to focus on their main task, learning. The purpose of this paper is to demonstrate the results of heuristic usability evaluations of digital learning solutions. Heuristic evaluations were conducted on 24 digital learning solutions from one country (Finland) and two country groups (Asian countries and Spanish speaking countries) concentrating on the usability of the user interface of each evaluated solution. The main results of this study indicate that a few heuristics cover the majority of all usability problems (UPs) observed in learning solutions, but these heuristics contain a relatively low proportion of the UPs rated as severe. The results also indicated differences in the usability problems (UPs) observed between different types of digital learning solutions and between digital learning solutions from different countries or country groups.