Usability of ERP Error Messages

Abstract

Usability of complex information system like enterprise resource planning (ERP) system is still a challenging area. This is why many usability problems have been found in the ERP system. In this article, we tried to highlight the 21 usability problems in ERP error messages by using Nielsen’s heuristics and inquiry questionnaire methods. Nielsen’s heuristics is a better for finding a large number of unique usability problems in different areas. The inquiry questionnaire method has some constraints, but it is useful for comprehending how the actual end-users perceive an application.