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Now showing items 271-280 of 1284
Extending customer relationship management. From empowering firms to empowering customers
(Emerald Group Publishing Ltd, 2013)
Purpose – The focus of customer relationship management (CRM) literature has been predominantly
on the firm perspective and on IT, not on customer or service orientation and value co-creation. This
paper seeks to explore ...
What hampers green product innovation : the effect of experience
(Routledge Taylor & Francis Group, 2019)
Based on representative firm-level survey data for Austria, Germany, and Switzerland, this study
systematically analyzes the relevance and drivers of barriers to green product innovation using the
example of green energy ...
IPR gender gaps : a first look at utility model, design right and trademark filings
(Akademiai Kiado Rt., 2019)
This study extends the analysis of the gender gap in patenting into design rights, utility model (UMs) and trademarks (TMs), which are complementary methods for protecting intellectual property. The analysis is descriptive ...
Starting a new business later in life
(Routledge, 2014)
Self-employment in later life may be either a career option or a form of partial retirement. This paper adds knowledge about those individuals who start a business when they are older. A large longitudinal data set is ...
Measures for Police Performance in Spain and Finland
(Springer, 2019)
Understanding moderating effects in increasing share-of-wallet and word-of-mouth : A case study of Lidl grocery retailer
(Elsevier, 2018)
This study examines how five moderating variables (the length of the customer relationship,
following a company in print media and on social media, remembering online advertisements, and
the customer’s age) affect the ...
Reducing health inequalities trough digital options in mental health : A physician’s perspective
(Routledge, 2019)
This paper explores the physicians’ perspective regarding the potential of computerised
Cognitive Behavioural Therapies (cCBTs) to overcome inequalities in the context of mental
health care provision. The main benefits ...
The role of electronic channels in micro-sized brick-and-mortar firms
(University of Regina / Canadian Council for Small Business and Entrepreneurship, 2010)
The purpose of this study is to increase understanding of the role of electronic channels in
micro-sized brick-and-mortar firms, which are just starting to utilize new channels in the
promotion of their goods and services. ...
Incorporating digital self-services into integrated mental health care : a physician’s perspective
(Emerald Group, 2018)
Purpose: This paper enhances current understanding of digital self-services (computerized
Cognitive Behavioural Therapy (cCBT)) and how they could be better incorporated into
integrated mental healthcare from the physician’s ...
On the Returns to Invention within Firms : Evidence from Finland
(American Economic Association, 2018)
In this paper we merge individual income data, firm-level data, patenting data, and IQ data in Finland over the period 1988–2012 to analyze the returns to invention for inventors and their coworkers or stakeholders within ...