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Pro gradu -tutkielmat
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Konsertti: sinfoniaorkesterin palvelutuote : asiakkaan kokema palvelun toiminnallinen laatu ja sen kehittäminen
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Authors
Hirvonen, Heli
Date
1998
Discipline
Musiikkitiede
Musicology
Keywords
sinfoniaorkesterin palvelutuote
palvelun laatu
tekninen ja toiminnallinen laatu
asiakaskeskeisyys
kuluttajan käyttäytyminen
URI
http://urn.fi/URN:NBN:fi:jyu-1998779690
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Pro gradu -tutkielmat
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