Advances in mobile financial services : a review of the literature and future research directions
Shaikh, A. A., Alamoudi, H., Alharthi, M., & Glavee-Geo, R. (2023). Advances in mobile financial services : a review of the literature and future research directions. International Journal of Bank Marketing, 41(1), 1-33. https://doi.org/10.1108/IJBM-06-2021-0230
Published in
International Journal of Bank MarketingDate
2023Discipline
Digitaalinen liiketoiminta ja talous (painoala)MarkkinointiDigital marketing and CommunicationBasic or discovery scholarshipDigital Business and Economy (focus area)MarketingDigital marketing and CommunicationBasic or discovery scholarshipCopyright
© The Authors, 2022
Abstract
Purpose
Using the theory, construct, method, moderator (TCMM) format, this framework-based review critically analyses the mobile financial services (MFSs) field through a detailed synthesis and analysis of a sample of mainstream empirical research published in various scientific journals within the period 2009–2020.
Design/methodology/approach
The authors followed a three-step structured approach suggested by Webster and Watson (2002) to search for the literature to synthesise the global perspectives on MFSs and their associated applications and systems. The literature research resulted in the identification of 115 most relevant articles.
Findings
The authors identified three major categories or domains within the MFSs comprising the entire spectrum of digital financial services. To facilitate the literature analysis, TCMM is developed and proposed as an organising framework. Moreover, the authors also developed and presented the comprehensive framework of MFS domains and explicitly identified 14 different research themes for future research in MFSs.
Originality/value
Prior attempts to synthesise and analyse mainstream academic research in MFSs have been scant and limited to a specific MFS domain: mobile banking or mobile payment. The authors synthesised a more extensive body of knowledge and provided a global perspective on the MFS field. Unlike the past literature reviews which followed traditional frameworks such as antecedents, decisions and outcome (ADO); TCCM; and 6 W Framework (who, when, where, how, what and why), the authors developed and proposed TCMM as organising framework.
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Publisher
EmeraldISSN Search the Publication Forum
0265-2323Keywords
Publication in research information system
https://converis.jyu.fi/converis/portal/detail/Publication/150921106
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