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Examining the antecedents and consequences of perceived value : a case study of mobile banking application usage in the Kingdom of Saudi Arabia
Alamoudi, H. O., Alharthi, M. D., Shaikh, A. A., & Haddoud, M. Y. (2022). Examining the antecedents and consequences of perceived value : a case study of mobile banking application usage in the Kingdom of Saudi Arabia. International Journal of Mobile Communications, 20(3), 263-284. https://doi.org/10.1504/IJMC.2022.10034126
Published inInternational Journal of Mobile Communications
DisciplineDigitaalinen liiketoiminta ja talous (painoala)Digital marketing and CommunicationMarkkinointiBasic or discovery scholarshipDigital Business and Economy (focus area)Digital marketing and CommunicationMarketingBasic or discovery scholarship
Embargoed until: 2023-04-13Request copy from author
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Recent advancements in information, communications, and mobile technologies have revolutionized banking and payment services as well as consumer behavior. This study examines the continuous usage experience of mobile financial services, and especially mobile banking services, in the Kingdom of Saudi Arabia (KSA), the context of this study. Data were collected from 300 experienced mobile banking users across the KSA using a pre-tested survey instrument. The partial least squares structural equation modelling (PLS-SEM) was used to analyze the data. The results supported most of the hypotheses and revealed that e-service quality, e-information quality, and experience flow have a significant and positive influence on the perceived value of mobile banking services. Furthermore, the perceived value of mobile banking services had a positive and the most substantial impact on advocacy intention compared to sustained usage. This study has important implications for banking and other financial institutions in the KSA and beyond. ...
ISSN Search the Publication Forum1470-949X
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