Examining the antecedents and consequences of perceived value : a case study of mobile banking application usage in the Kingdom of Saudi Arabia
Alamoudi, H. O., Alharthi, M. D., Shaikh, A. A., & Haddoud, M. Y. (2022). Examining the antecedents and consequences of perceived value : a case study of mobile banking application usage in the Kingdom of Saudi Arabia. International Journal of Mobile Communications, 20(3), 263-284. https://doi.org/10.1504/IJMC.2022.10034126
Julkaistu sarjassa
International Journal of Mobile CommunicationsPäivämäärä
2022Oppiaine
Digitaalinen liiketoiminta ja talous (painoala)Digital marketing and CommunicationMarkkinointiBasic or discovery scholarshipDigital Business and Economy (focus area)Digital marketing and CommunicationMarketingBasic or discovery scholarshipTekijänoikeudet
© 2022 Inderscience Enterprises Ltd.
Recent advancements in information, communications, and mobile technologies have revolutionized banking and payment services as well as consumer behavior. This study examines the continuous usage experience of mobile financial services, and especially mobile banking services, in the Kingdom of Saudi Arabia (KSA), the context of this study. Data were collected from 300 experienced mobile banking users across the KSA using a pre-tested survey instrument. The partial least squares structural equation modelling (PLS-SEM) was used to analyze the data. The results supported most of the hypotheses and revealed that e-service quality, e-information quality, and experience flow have a significant and positive influence on the perceived value of mobile banking services. Furthermore, the perceived value of mobile banking services had a positive and the most substantial impact on advocacy intention compared to sustained usage. This study has important implications for banking and other financial institutions in the KSA and beyond.
...
Julkaisija
Inderscience PublishersISSN Hae Julkaisufoorumista
1470-949XAsiasanat
Julkaisu tutkimustietojärjestelmässä
https://converis.jyu.fi/converis/portal/detail/Publication/42551846
Metadata
Näytä kaikki kuvailutiedotKokoelmat
- Kauppakorkeakoulu [1355]
Lisenssi
Samankaltainen aineisto
Näytetään aineistoja, joilla on samankaltainen nimeke tai asiasanat.
-
Advances in mobile financial services : a review of the literature and future research directions
Shaikh, Aijaz A.; Alamoudi, Hawazen; Alharthi, Majed; Glavee-Geo, Richard (Emerald, 2023)Abstract Purpose Using the theory, construct, method, moderator (TCMM) format, this framework-based review critically analyses the mobile financial services (MFSs) field through a detailed synthesis and analysis of a ... -
Customers' Perceived Risk and Trust in Using Mobile Money Services : an Empirical Study of Ghana
Abdul-Hamid, Ibn Kailan; Shaikh, Aijaz A.; Boateng, Henry; Hinson, Robert E. (IGI Global, 2019)Although mobile money (MM) has been explored in the existing literature, the roles of trust and risk in MM use have received little attention from researchers. Furthermore, many of the existing studies have treated these ... -
Examining key drivers of consumer experience with (non-financial) digital services : An exploratory study
Shaikh, Aijaz A.; Alharthi, Majed D.; Alamoudi, Hawazen O. (Elsevier, 2020)Recent advancements in the field of mobile information systems have transformed the consumer lifestyle as well as have changed the digital service landscape globally. This exploratory study identifies and describe key ... -
How perceived value drives the use of mobile financial services apps
Karjaluoto, Heikki; Shaikh, Aijaz A.; Saarijärvi, Hannu; Saraniemi, Saila (Elsevier; Butterworth Scientific, 2019)Mobile information services have revolutionized business models and service delivery methods by facilitating consumer access to information and order placement via mobile apps. In developed markets, mobile banking (m-banking) ... -
Examining the antecedents and consequences of web brand experience
Konttinen, Joel (2019)Nykyiset innovaatiot sekä jatkuva digitalisaatio ovat muuttaneet kuluttajien ja brändien välistä suhdetta. Brändien verkkosivujen ja brändikokemusten rooli on saavuttanut merkittävää kiinnostusta tutkijoiden parissa, mutta ...
Ellei toisin mainittu, julkisesti saatavilla olevia JYX-metatietoja (poislukien tiivistelmät) saa vapaasti uudelleenkäyttää CC0-lisenssillä.