dc.contributor.author | Makkonen, Markus | |
dc.contributor.author | Frank, Lauri | |
dc.contributor.author | Kemppainen, Tiina | |
dc.contributor.editor | Pucihar, Andreja | |
dc.contributor.editor | Kljajic Borstnar, Mirjana | |
dc.contributor.editor | Bons, Roger | |
dc.contributor.editor | Cripps, Helen | |
dc.contributor.editor | Sheombar, Anand | |
dc.contributor.editor | Vidmar, Doroteja | |
dc.date.accessioned | 2021-07-05T11:09:52Z | |
dc.date.available | 2021-07-05T11:09:52Z | |
dc.date.issued | 2021 | |
dc.identifier.citation | Makkonen, M., Frank, L., & Kemppainen, T. (2021). The Effects of Consumer Demographics and Payment Method Preference on Product Return Frequency and Reasons in Online Shopping. In A. Pucihar, M. Kljajic Borstnar, R. Bons, H. Cripps, A. Sheombar, & D. Vidmar (Eds.), <i>34th Bled eConference : Digital Support from Crisis to Progressive Change</i> (pp. 567-580). University of Maribor. <a href="https://doi.org/10.18690/978-961-286-385-9.2" target="_blank">https://doi.org/10.18690/978-961-286-385-9.2</a> | |
dc.identifier.other | CONVID_98888278 | |
dc.identifier.uri | https://jyx.jyu.fi/handle/123456789/77000 | |
dc.description.abstract | In online shopping, product returns are very common. In order to reduce them, one must first understand who are making them and why are they being made. In this study, we aim to address these questions by examining product return behaviour from a consumer-centric rather than the more traditional product-centric, retailer-centric, and order-centric perspectives. More specifically, we focus on the effects of four demographic characteristics of consumers (i.e., gender, age, education, and income) as well as their payment method preference on their product return frequency and product return reasons. As the data, we use the responses from 560 Finnish online consumers, which were collected with an online survey and are analysed both quantitatively and qualitatively. We find gender, age, payment method preference, and average online shopping frequency to affect average product return frequency, whereas product return reasons were found to be affected by only gender and average product return frequency. | en |
dc.format.extent | 800 | |
dc.format.mimetype | application/pdf | |
dc.language.iso | eng | |
dc.publisher | University of Maribor | |
dc.relation.ispartof | 34th Bled eConference : Digital Support from Crisis to Progressive Change | |
dc.relation.uri | https://press.um.si/index.php/ump/catalog/view/581/744/1568-1 | |
dc.rights | CC BY 4.0 | |
dc.subject.other | product return frequency | |
dc.subject.other | product return reasons | |
dc.subject.other | online shopping | |
dc.subject.other | demographics | |
dc.subject.other | payment method preference | |
dc.subject.other | logistic regression | |
dc.title | The Effects of Consumer Demographics and Payment Method Preference on Product Return Frequency and Reasons in Online Shopping | |
dc.type | conferenceObject | |
dc.identifier.urn | URN:NBN:fi:jyu-202107054186 | |
dc.contributor.laitos | Informaatioteknologian tiedekunta | fi |
dc.contributor.laitos | Kauppakorkeakoulu | fi |
dc.contributor.laitos | Faculty of Information Technology | en |
dc.contributor.laitos | School of Business and Economics | en |
dc.contributor.oppiaine | Tietojärjestelmätiede | fi |
dc.contributor.oppiaine | Sustainable Business | fi |
dc.contributor.oppiaine | Markkinointi | fi |
dc.contributor.oppiaine | Kestävä liiketoiminta ja talous (painoala) | fi |
dc.contributor.oppiaine | Basic or discovery scholarship | fi |
dc.contributor.oppiaine | Information Systems Science | en |
dc.contributor.oppiaine | Sustainable Business | en |
dc.contributor.oppiaine | Marketing | en |
dc.contributor.oppiaine | Sustainable Business and Economy (focus area) | en |
dc.contributor.oppiaine | Basic or discovery scholarship | en |
dc.type.uri | http://purl.org/eprint/type/ConferencePaper | |
dc.relation.isbn | 978-961-286-385-9 | |
dc.type.coar | http://purl.org/coar/resource_type/c_5794 | |
dc.description.reviewstatus | peerReviewed | |
dc.format.pagerange | 567-580 | |
dc.type.version | publishedVersion | |
dc.rights.copyright | ©Authors, 2021 | |
dc.rights.accesslevel | openAccess | fi |
dc.relation.conference | Bled eConference | |
dc.subject.yso | verkkokauppa | |
dc.subject.yso | kuluttajakäyttäytyminen | |
dc.subject.yso | kuluttajat | |
dc.subject.yso | tuotteet | |
dc.subject.yso | tulot | |
dc.subject.yso | syyt | |
dc.subject.yso | maksutavat | |
dc.subject.yso | ikä | |
dc.subject.yso | koulutus | |
dc.subject.yso | palautus | |
dc.subject.yso | sukupuoli | |
dc.subject.yso | logistiikka | |
dc.format.content | fulltext | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p9457 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p8576 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p1397 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p2862 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p941 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p6752 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p21843 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p1229 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p84 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p14970 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p5291 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p9140 | |
dc.rights.url | https://creativecommons.org/licenses/by/4.0/ | |
dc.relation.doi | 10.18690/978-961-286-385-9.2 | |
dc.type.okm | A4 | |