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dc.contributor.authorRinta-Kahila, Tapani
dc.contributor.authorPenttinen, Esko
dc.contributor.authorSalovaara, Antti
dc.contributor.authorSoliman, Wael
dc.date.accessioned2018-01-22T06:52:20Z
dc.date.available2018-01-22T06:52:20Z
dc.date.issued2018
dc.identifier.citationRinta-Kahila, T., Penttinen, E., Salovaara, A., & Soliman, W. (2018). Consequences of Discontinuing Knowledge Work Automation : Surfacing of Deskilling Effects and Methods of Recovery. In <i>Proceedings of the 51st Hawaii International Conference on System Sciences (HICSS 2018)</i> (pp. 5244-5253). University of Hawai'i at Manoa. Proceedings of the Annual Hawaii International Conference on System Sciences. <a href="https://doi.org/10.24251/hicss.2018.654" target="_blank">https://doi.org/10.24251/hicss.2018.654</a>
dc.identifier.otherCONVID_27854140
dc.identifier.otherTUTKAID_76556
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/56830
dc.description.abstractIS automation pervades business processes today. Thus, concerns have been raised about automation’s potential deskilling effects on knowledge workers. We conduct a revelatory case study about an IT service firm where a managerial decision was taken to discontinue a fixed assets management (FAM) software that provided seemingly effective automation of fixed assets accounting and reporting. We study how automation can result in latent deskilling that later becomes apparent when the system gets discontinued, causing disruptions in employees’ daily work and organizational processes. We also investigate how the employees and the company recover from this disruption by leveraging various coping strategies. We suggest that automation of an accounting function/process played a key role in the deskilling of accountants. Although the effect on worker skills may not be obvious when the system is operational, discontinuing the system brings the effect to the apparent level.
dc.language.isoeng
dc.publisherUniversity of Hawai'i at Manoa
dc.relation.ispartofProceedings of the 51st Hawaii International Conference on System Sciences (HICSS 2018)
dc.relation.ispartofseriesProceedings of the Annual Hawaii International Conference on System Sciences
dc.relation.urihttp://hdl.handle.net/10125/50543
dc.subject.otherdark side
dc.subject.otheraccounting systems
dc.subject.otherassets management
dc.subject.otherIS discontinuance
dc.titleConsequences of Discontinuing Knowledge Work Automation : Surfacing of Deskilling Effects and Methods of Recovery
dc.typeconferenceObject
dc.identifier.urnURN:NBN:fi:jyu-201801181257
dc.contributor.laitosInformaatioteknologian tiedekuntafi
dc.contributor.laitosFaculty of Information Technologyen
dc.contributor.oppiaineTietojärjestelmätiedefi
dc.contributor.oppiaineInformation Systems Scienceen
dc.type.urihttp://purl.org/eprint/type/ConferencePaper
dc.date.updated2018-01-18T13:15:03Z
dc.relation.isbn978-0-9981331-1-9
dc.type.coarconference paper
dc.description.reviewstatuspeerReviewed
dc.format.pagerange5244-5253
dc.relation.issn1530-1605
dc.type.versionpublishedVersion
dc.rights.copyright© the Authors, 2018. This is an open access article distributed under the terms of the Creative Commons License.
dc.rights.accesslevelopenAccessfi
dc.relation.conferenceProceedings of the Annual Hawaii International Conference on System Sciences
dc.subject.ysotietotekniikka
dc.subject.ysoautomaatio
jyx.subject.urihttp://www.yso.fi/onto/yso/p5462
jyx.subject.urihttp://www.yso.fi/onto/yso/p11477
dc.rights.urlhttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.relation.doi10.24251/hicss.2018.654


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© the Authors, 2018. This is an open access article distributed under the terms of the Creative Commons License.
Except where otherwise noted, this item's license is described as © the Authors, 2018. This is an open access article distributed under the terms of the Creative Commons License.