Consequences of Discontinuing Knowledge Work Automation : Surfacing of Deskilling Effects and Methods of Recovery
Rinta-Kahila, T., Penttinen, E., Salovaara, A., & Soliman, W. (2018). Consequences of Discontinuing Knowledge Work Automation : Surfacing of Deskilling Effects and Methods of Recovery. In Proceedings of the 51st Hawaii International Conference on System Sciences (HICSS 2018) (pp. 5244-5253). University of Hawai'i at Manoa. Proceedings of the Annual Hawaii International Conference on System Sciences. https://doi.org/10.24251/hicss.2018.654
Julkaistu sarjassa
Proceedings of the Annual Hawaii International Conference on System SciencesPäivämäärä
2018Tekijänoikeudet
© the Authors, 2018. This is an open access article distributed under the terms of the Creative Commons License.
IS automation pervades business processes today.
Thus, concerns have been raised about automation’s
potential deskilling effects on knowledge workers. We
conduct a revelatory case study about an IT service
firm where a managerial decision was taken to
discontinue a fixed assets management (FAM) software
that provided seemingly effective automation of fixed
assets accounting and reporting. We study how
automation can result in latent deskilling that later
becomes apparent when the system gets discontinued,
causing disruptions in employees’ daily work and
organizational processes. We also investigate how the
employees and the company recover from this
disruption by leveraging various coping strategies. We
suggest that automation of an accounting
function/process played a key role in the deskilling of
accountants. Although the effect on worker skills may
not be obvious when the system is operational,
discontinuing the system brings the effect to the
apparent level.
Julkaisija
University of Hawai'i at ManoaEmojulkaisun ISBN
978-0-9981331-1-9Konferenssi
Kuuluu julkaisuun
Proceedings of the 51st Hawaii International Conference on System Sciences (HICSS 2018)ISSN Hae Julkaisufoorumista
1530-1605Asiasanat
Alkuperäislähde
http://hdl.handle.net/10125/50543Julkaisu tutkimustietojärjestelmässä
https://converis.jyu.fi/converis/portal/detail/Publication/27854140
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