Social welfare professionals willing to participate in client information system development : Results from a large cross-sectional survey
Downloads:
Martikainen, S., Salovaara, S., Ylönen, K., Tynkkynen, E., Viitanen, J., Tyllinen, M., & Lääveri, T. (2022). Social welfare professionals willing to participate in client information system development : Results from a large cross-sectional survey. Informatics for Health and Social Care, 47(4), 389-402. https://doi.org/10.1080/17538157.2021.2010736
Published in
Informatics for Health and Social CareAuthors
Date
2022Copyright
© 2022 Taylor & Francis
Human-centered design methods should be implemented throughout the client information system (CIS) development process to understand social welfare professionals’ needs, tasks, and contexts of use. The aim of this study was to examine Finnish social welfare professionals’ experiences of participating in CIS development.
A national cross-sectional web-based survey on the CIS experiences of social welfare professionals (1145 respondents) was conducted in Finland in spring 2019. This study focused on statements concerning the experiences of end users with CIS development and participation. The results are reported by professional and age groups.
Half (50%) of the 1145 respondents had participated in CIS development. Half (56%) knew to whom and how to send feedback to software developers, but most (87%) indicated that changes and corrections were not made according to suggestions and quickly enough. The most preferred methods of participation were telling a person in charge of information systems development about usage problems (53%) and showing developers on site how professionals work (34%); 19% were not interested in participating.
Social welfare professionals are willing to participate in CIS development, but vendors and social welfare provider organizations are underutilizing this resource. Social welfare informaticists are needed to interpret the needs of end users to software developers.
...
![showless](/themes/JYX2//images/showless.png)
![showmore](/themes/JYX2//images/showmore.png)
Publisher
Taylor & FrancisISSN Search the Publication Forum
1753-8157Keywords
human-centered design information systems social welfare professionals social care social work client information system it system development participatory methods survey informaticist survey-tutkimus sosiaalihuolto tietojärjestelmät sosiaalityö käyttäjäkeskeinen suunnittelu järjestelmäsuunnittelu potilastietojärjestelmät sosiaalityöntekijät systeemityö
Publication in research information system
https://converis.jyu.fi/converis/portal/detail/Publication/102356556
Metadata
Show full item recordCollections
Additional information about funding
The author(s) reported there is no funding associated with the work featured in this article.License
Related items
Showing items with similar title or keywords.
-
Sosiaalialan korkeakoulutettujen ammattilaisten arviot asiakastietojärjestelmistä 2020
Salovaara, Samuel; Ylönen, Katri; Silén, Marianne; Viitanen, Johanna; Lääveri, Tinja; Hautala, Sanna (Sosiaali- ja terveyshuollon tietojenkäsittely-yhdistys, 2022)Artikkelissa tarkastellaan sosiaalialan korkeakoulutettujen ammattilaisten arvioita käyttämistään asiakastietojärjestelmistä. Artikkelissa arvioidaan Sote-tieto hyötykäyttöön strategian tavoitteiden toteutumista sosiaalialan ... -
Tietojärjestelmän käyttöönottoprosessi loppukäyttäjä- ja kehittäjätiedon pohjalta : tapaus Foster Wheeler Energia Oy
Mesiäinen, Erika (2014)Pro Gradu tutkimus käsittelee tietojärjestelmän käyttöönottoprosessia case yrityksen Foster Wheeler Energia Oy:n Engineering osastolla. Tutkimuksen tavoitteena on löytää kahden käyttöönottoprosessin sekä ... -
Minimalism for the Win : User-Centered Design for Guidance in Industrial Maintenance
Heinonen, Hanna; Virtaluoto, Jenni; Suomivuori, Tiia; Forsman, Kristian; Kangas, Tuomas; Siltanen, Sanni (Institute of Electrical and Electronics Engineers (IEEE), 2022)Background: We conducted an exploratory study to test the delivery of technical instructions built on the principles of minimalism. The aim was to investigate how we could support target users’ skill levels in a context-sensitive ... -
Client information systems’ support for case-based social work : experiences of Finnish social workers
Salovaara, Samuel; Ylönen, Katri (Routledge, 2022)In recent years, Finland has seen extensive development in the area of social and healthcare information management aimed at harmonizing client information systems (CISs) and ways of documenting client information. The ... -
Making experts-by-experience : governmental ethnography of participatory initiatives in Finnish social welfare organisations
Meriluoto, Taina (Jyväskylän yliopisto, 2018)