Organizational Information and Communication Technologies and Their Influence on Communication Visibility and Perceived Proximity
van Zoonen, W., Sivunen, A., Rice, R. E., & Treem, J. W. (2023). Organizational Information and Communication Technologies and Their Influence on Communication Visibility and Perceived Proximity. International Journal of Business Communication, 60(4), 1267-1289. https://doi.org/10.1177/23294884211050068
Published in
International Journal of Business CommunicationDate
2023Discipline
ViestintäTyön ja johtamisen muuttuminen digitaalisessa ajassaCommunicationEmergent work in the digital eraCopyright
© The Author(s) 2021
This study investigates the relationships between the use of various organizational ICTs, communication visibility, and perceived proximity to distant colleagues. In addition, this study examines the interplay between visibility and proximity, to determine whether visibility improves proximity, or vice versa. These relationships are tested in a global company using two waves of panel survey data. ESM use increases communication visibility and perceived proximity, while controlling for prior levels of visibility, proximity, and the use of other organizational ICTs. The influence of ESM on network translucence and perceived proximity is generally stronger than the impact of other technologies on these outcomes. These results highlight the importance of considering various aspects of the technological landscape conjointly, as well as distinguishing the two dimensions of communication visibility. Finally, the results indicate that perceived proximity has causal priority over communication visibility, indicating that communication visibility exists partly as an attribution of perceived proximity to distant colleagues, and is not solely inferred from the use of organizational ICTs.
...
![showless](/themes/JYX2//images/showless.png)
![showmore](/themes/JYX2//images/showmore.png)
Publisher
SAGE PublicationsISSN Search the Publication Forum
2329-4884Keywords
Dataset(s) related to the publication
Sivunen, Anu; van Zoonen, Ward. (2023). Paradoxes and tensions in employees' technology-mediated information sharing. V. 31.8.2022. University of Jyväskylä. https://doi.org/10.17011/jyx/dataset/87524. https://urn.fi/URN:NBN:fi:jyu-202306073592Publication in research information system
https://converis.jyu.fi/converis/portal/detail/Publication/101561957
Metadata
Show full item recordCollections
Related funder(s)
Research Council of FinlandFunding program(s)
Academy Project, AoFAdditional information about funding
This research is supported by the Academy of Finland, grant number: 318416.License
Related items
Showing items with similar title or keywords.
-
Benefits and drawbacks of communication visibility : from vicarious learning and supplemental work to knowledge reuse and overload
van Zoonen, Ward; Sivunen, Anu; Rice, Ronald E. (Emerald, 2022)Purpose This study aims to examine some of the benefits and drawbacks of communication visibility. Specifically, building on communication visibility theory, the authors study how and why message transparency and network ... -
An analysis of fear factors predicting enterprise social media use in an era of communication visibility
Van Zoonen, Ward; Treem, Jeffrey W.; Sivunen, Anu (Emerald, 2022)Purpose The benefits associated with visibility in organizations depend on employees' willingness to engage with technologies that utilize visible communication and make communication visible to others. Without the ... -
Knowledge Brokering in an Era of Communication Visibility
van Zoonen, Ward; Sivunen, Anu (Sage Publications, 2023)This study presents an analysis of the extent to which enterprise social media (ESM) use enhances visibility of content (message transparency) and connections (network translucence) in organizations, and how this affects ... -
Employees’ perceptions of relational communication in full-time remote work in the public sector
Jämsen, Rasa; Sivunen, Anu; Blomqvist, Kirsimarja (Elsevier Ltd., 2022)The global COVID-19 pandemic has led to numerous changes in society. This paper aims to understand how the abrupt transfer to remote work is reflected in employees' perceptions of relational communication at their work. ... -
The Role of Social Media in the Creation of Young People’s Consumer Identities
Wilska, Terhi-Anna; Holkkola, Matilda; Tuominen, Jesse (SAGE Publications, 2023)This article explores how young people construct and express their consumer identities via their consumption styles on social media. The importance of commercial content on social media, such as the postings of social media ...