Knowledge Brokering in an Era of Communication Visibility
van Zoonen, W., & Sivunen, A. (2020). Knowledge Brokering in an Era of Communication Visibility. International Journal of Business Communication, OnlineFirst. https://doi.org/10.1177/2329488420937348
Published inInternational Journal of Business Communication
© The Author(s) 2020
This study presents an analysis of the extent to which enterprise social media (ESM) use enhances visibility of content (message transparency) and connections (network translucence) in organizations, and how this affects knowledge brokering. The findings support the theory of communication visibility by demonstrating that ESM use is associated with perceptions of message transparency and network translucence. Furthermore, the findings suggest that employees, regardless of their position within a network, are provided with a vision advantage and thus have the ability to engage in knowledge brokering. Future work needs to examine the impact of network characteristics on these effects. This article contributes to our understanding of knowledge brokering in contemporary networked and mediated workplaces. Specifically, this article offers an analysis of the theory of communication visibility and demonstrates the mediating role of communication visibility in the relationship between ESM use and intraorganizational knowledge brokering activities. ...
Publication in research information system
MetadataShow full item record
Related funder(s)Academy of Finland
Funding program(s)Academy Project, AoF
Additional information about fundingThis research project is supported by an Academy of Finland grant (grant number: 318416).
Showing items with similar title or keywords.
Benefits and drawbacks of communication visibility : from vicarious learning and supplemental work to knowledge reuse and overload van Zoonen, Ward; Sivunen, Anu; Rice, Ronald E. (Emerald, 2022)Purpose This study aims to examine some of the benefits and drawbacks of communication visibility. Specifically, building on communication visibility theory, the authors study how and why message transparency and network ...
An analysis of fear factors predicting enterprise social media use in an era of communication visibility Van Zoonen, Ward; Treem, Jeffrey W.; Sivunen, Anu (Emerald, 2022)Purpose The benefits associated with visibility in organizations depend on employees' willingness to engage with technologies that utilize visible communication and make communication visible to others. Without the ...
Organizational Information and Communication Technologies and Their Influence on Communication Visibility and Perceived Proximity van Zoonen, Ward; Sivunen, Anu; Rice, Ronald E.; Treem, Jeffrey W. (SAGE Publications, 2021)This study investigates the relationships between the use of various organizational ICTs, communication visibility, and perceived proximity to distant colleagues. In addition, this study examines the interplay between ...
Laitinen, Kaisa; Sivunen, Anu (Emerald, 2021)Purpose – The purpose of this study is to investigate the various enablers of and constraints on employees’ information sharing on an enterprise social media platform. It draws on two theoretical perspectives, communication ...
Ruggiero, Aino (University of Jyväskylä, 2017)Terrorism is a globally connected, uncontrollable, transboundary risk that continually evolves and changes forms, resulting in multiple complexities that affect the lives of both citizens and organisations across the ...