The Appraisal Theory of Emotion in Human–Computer Interaction
Jokinen, J. P.P., & Silvennoinen, J. (2020). The Appraisal Theory of Emotion in Human–Computer Interaction. In R. Rousi, J. Leikas, & P. Saariluoma (Eds.), Emotions in Technology Design : From Experience to Ethics (pp. 27-39). Springer International Publishing. Human - Computer Interaction Series. https://doi.org/10.1007/978-3-030-53483-7_3
Published inHuman - Computer Interaction Series
© 2020 Springer
This chapter reviews the appraisal theory of emotion and how it has been employed in human–computer interaction (HCI) research. This theory views emotion as a process that evaluates the subjective significance of an event. We demonstrate the usefulness of the perspective for HCI, as emotion is defined in terms of the events of the task environment and the goals and knowledge of the subject. Importantly, the appraisal theory ties these factors together in a cognitive appraisal process order to explain the variety of subjective emotional experiences. This is important for two reasons. First, a strong theoretical commitment allows researchers and designers to derive testable hypotheses from the theory. Second, only a theory that ties together goals, knowledge and emotion can explain the behaviour and experiences of users, who often have multiple—and at times conflicting—goals and motivations that may dynamically change in response to events in the environment.
PublisherSpringer International Publishing
Parent publication ISBN978-3-030-53482-0
Is part of publicationEmotions in Technology Design : From Experience to Ethics
Publication in research information system
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