Hi, can I help? : Exploring how to design a mental health chatbot for youths
Gudmundsen Høiland, Camilla; Følstad, Asbjørn; Karahasanovic, Amela (2020). Hi, can I help? : Exploring how to design a mental health chatbot for youths. Human Technology, 16 (2), 139-169. DOI: 10.17011/ht/urn.202008245640
Date
2020Copyright
©2020 Camilla Gudmundsen Høiland, Asbjørn Følstad, & Amela Karahasanovic, and the Open Science Centre, University of Jyväskylä
Chatbots represent new opportunities for low-threshold preventive mental
health support to youths. To provide needed knowledge regarding how to design chatbots
for this purpose, we present an exploratory design study where we designed and evaluated
a prototype chatbot to complement the work of school nurses in the school health service.
The prototype was designed with particular regard for preventive mental health support.
The design process involved school nurses, digital health workers, and youths. Through
user insight activities, we identified four types of support to be provided through the
chatbot: informational, relational, processual, and referral. We explored these four types
of support through concept development and prototyping. These results are discussed as a
potential basis for a framework for understanding youths’ needs regarding chatbots for
preventive mental health support. When discussing the study findings, we point out how
the study contributes to theory and practice and suggest avenues for future research.
...
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Jyväskylän YliopistoISSN Search the Publication Forum
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