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dc.contributor.authorGudmundsen Høiland, Camilla
dc.contributor.authorFølstad, Asbjørn
dc.contributor.authorKarahasanovic, Amela
dc.date.accessioned2020-09-02T10:36:40Z
dc.date.available2020-09-02T10:36:40Z
dc.date.issued2020fi
dc.identifier.citationGudmundsen Høiland, Camilla; Følstad, Asbjørn; Karahasanovic, Amela (2020). Hi, can I help? : Exploring how to design a mental health chatbot for youths. Human Technology, 16 (2), 139-169. DOI: 10.17011/ht/urn.202008245640
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/71606
dc.description.abstractChatbots represent new opportunities for low-threshold preventive mental health support to youths. To provide needed knowledge regarding how to design chatbots for this purpose, we present an exploratory design study where we designed and evaluated a prototype chatbot to complement the work of school nurses in the school health service. The prototype was designed with particular regard for preventive mental health support. The design process involved school nurses, digital health workers, and youths. Through user insight activities, we identified four types of support to be provided through the chatbot: informational, relational, processual, and referral. We explored these four types of support through concept development and prototyping. These results are discussed as a potential basis for a framework for understanding youths’ needs regarding chatbots for preventive mental health support. When discussing the study findings, we point out how the study contributes to theory and practice and suggest avenues for future research.fi
dc.languageeng
dc.publisherJyväskylän Yliopisto
dc.relation.ispartofseriesHuman Technologyfi
dc.rightsCC BY-NC 4.0
dc.subject.otherchatbotfi
dc.subject.otherschool health servicefi
dc.subject.otherconversational designfi
dc.subject.otherdesign science researchfi
dc.titleHi, can I help? : Exploring how to design a mental health chatbot for youthsfi
dc.typearticle
dc.identifier.urnURN:NBN:fi:jyu-202009025728
dc.type.urihttp://purl.org/eprint/type/JournalArticle
dc.description.reviewstatuspeerReviewed
dc.format.pagerange139-169
dc.relation.issn1795-6889
dc.relation.numberinseries2fi
dc.relation.volume16
dc.type.versionpublishedVersion
dc.rights.copyright©2020 Camilla Gudmundsen Høiland, Asbjørn Følstad, & Amela Karahasanovic, and the Open Science Centre, University of Jyväskylä
dc.rights.accesslevelopenAccessfi
dc.rights.urlhttps://creativecommons.org/licenses/by-nc/4.0/
dc.relation.doi10.17011/ht/urn.202008245640


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CC BY-NC 4.0
Except where otherwise noted, this item's license is described as CC BY-NC 4.0