Codesigning technology for a voluntary-sector organization
Naqshbandi,
K., Hoermann, S., Milne, D., Peters, D., Davies, B., Potter, S. & Calvo, R. A. (2019). Codesigning technology for a voluntary-sector organization. Human Technology, 15 (1), 6–29. doi:10.17011/ht/urn.201902201606
Authors
Date
2019Copyright
© 2019 Khushnood Naqshbandi, Simon Hoermann, David Milne, Dorian Peters,
Benjamin Davies, Sophie Potter, & Rafael A. Calvo, and the Open Science
Centre, University of Jyväskylä
This paper presents an investigation into the experiences and perceptions of
volunteers and community managers of an Australian voluntary-sector organization that
supports young help-seeking people. The process focused specifically on the design of a
chat tool, a rudimentary version of which was conceptualized and tested during a trial
completed prior to this study. The process explored the motivations and experiences of
these volunteers using a codesign approach, which led to the development of specific
features of the chat tool that were tailored to the nature of their work and organization, as
well as the sector-specific ethos. We employed several research methods, which included
interviews, focus groups, and participatory design workshops. Thematic analyses were
performed on the resultant qualitative data. The methods, motivational themes, and the
ensuing design solutions that were implemented are discussed in detail with the aim of
encouraging codesign of technology for voluntary-sector organizations.
...
Publisher
University of JyväskyläISSN Search the Publication Forum
1795-6889Metadata
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- Human technology [245]
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