An Activity Theory Perspective on Creating a New Digital Government Service in Finland
Jussila, J., Sillanpää, V., Lehtonen, T., Helander, N., & Frank, L. (2019). An Activity Theory Perspective on Creating a New Digital Government Service in Finland. In Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS 2019) (pp. 2923-2931). University of Hawai'i at Manoa. Proceedings of the Annual Hawaii International Conference on System Sciences. https://doi.org/10.24251/hicss.2019.354
Digitalization of government services is a central goal in many countries. At policy-making level, digital government services are often expected to simultaneously reduce cost and provide citizens with better and more versatile services. Development of new digital government services, however, often involves companies, which typically have differences in their approach to the development and implementation of new digital services compared to the public sector. This study applies activity theory as a lens to identify the similarities and differences between the private and public sector in the development and implementation of a new government digital service. The aim is to identify the contradictions that can lead to expansive learning in the activity system encompassing a national level digital government service for the social welfare and healthcare of citizens in Finland.
PublisherUniversity of Hawai'i at Manoa
Parent publication ISBN978-0-9981331-2-6
Is part of publicationProceedings of the 52nd Hawaii International Conference on System Sciences (HICSS 2019)
Publication in research information system
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