Finding Usability Problems in ERP Application Help and End-user Training Material

Abstract

Over the last decade, many organisations have implemented the standardised information system called Enterprise Resource Planning (ERP). ERP systems offer great promise for business process improvement, system integration, cost reduction and logistics efficiencies. While millions of dollars have been spent on the implementation of ERP systems, the potential users are still not able to use it. Usability problems are the big barrier preventing end-users from achieving required productivity. This research, based on 80 respondents, tried to find out the usability problems in ERP application Help and end-user training material. The results indicate that 56% of end-users did not consider the ERP application Help usable. Out of 80 respondents, 45 didn’t have training material at all, and the 35 respondents who did have end-user training material considered it very usable.