Finding Usability Problems in ERP Application Help and End-user Training Material
Sadiq, M., & Pirhonen, A. (2017). Finding Usability Problems in ERP Application Help and End-user Training Material. In K. Blashki (Ed.), IHCI 2017 : Proceedings of the 11th International Conference on Interfaces and Human Computer Interaction (pp. 222-226). IADIS Press. http://www.iadisportal.org/digital-library/finding-usability-problems-in-erp-application-help-and-end-user-training-material
Editors
Date
2017Copyright
© IADIS Press, 2017.
Over the last decade, many organisations have implemented the standardised information system called Enterprise
Resource Planning (ERP). ERP systems offer great promise for business process improvement, system integration, cost
reduction and logistics efficiencies. While millions of dollars have been spent on the implementation of ERP systems, the
potential users are still not able to use it. Usability problems are the big barrier preventing end-users from achieving
required productivity. This research, based on 80 respondents, tried to find out the usability problems in ERP application
Help and end-user training material. The results indicate that 56% of end-users did not consider the ERP application Help
usable. Out of 80 respondents, 45 didn’t have training material at all, and the 35 respondents who did have end-user
training material considered it very usable.
Publisher
IADIS PressParent publication ISBN
978-989-8533-64-7Conference
International Conference on Interfaces and Human Computer InteractionIs part of publication
IHCI 2017 : Proceedings of the 11th International Conference on Interfaces and Human Computer Interaction
Original source
http://www.iadisportal.org/digital-library/finding-usability-problems-in-erp-application-help-and-end-user-training-materialPublication in research information system
https://converis.jyu.fi/converis/portal/detail/Publication/27761327
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