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Sources of Dissatisfaction: Mobile Interaction with the Real World and Other Mobile Internet Applications

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Salo, M. (2013). Sources of Dissatisfaction: Mobile Interaction with the Real World and Other Mobile Internet Applications. In R. H. Sprague (Ed.), Proceedings of the 46th Hawaii International Conference on System Sciences (HICSS) (pp. 1113-1122). USA: IEEE Computer Society. doi:10.1109/HICSS.2013.493
Authors
Salo, Markus
Date
2013
Discipline
Tietoyhteiskunta, viestintä ja liiketoiminta
Copyright
© 2013 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.

 
Current consumer-level mobile Internet applications involve many potential sources of dissatisfaction. Studying these sources is necessary, especially for newer application areas such as mobile interaction with the real world. This study combined previous studies to form a categorization framework of dissatisfaction sources and gathered qualitative data using critical incident technique and overall evaluation questionnaire to describe the sources in detail. This article proposes insights into characteristics, temporality, and combinations of sources.
Publisher
IEEE Computer Society
Parent publication ISBN
978-1-4673-5933-7
Is part of publication
Proceedings of the 46th Hawaii International Conference on System Sciences (HICSS), ISBN 978-1-4673-5933-7
ISSN Search the Publication Forum
1530-1605
Keywords
mobiili tyytymättömyys critical incident tekniikka mobile dissatisfaction critical incident technique
DOI
10.1109/HICSS.2013.493
URI

http://urn.fi/URN:NBN:fi:jyu-201711174287

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