dc.contributor.author | Rantala, Katja | |
dc.contributor.author | Karjaluoto, Heikki | |
dc.contributor.editor | Pucihar, Andreja | |
dc.contributor.editor | Borštnar, Mirjana Kljajić | |
dc.contributor.editor | Kittl, Christian | |
dc.contributor.editor | Ravesteijn, Pascal | |
dc.contributor.editor | Clarke, Roger | |
dc.contributor.editor | Bons, Roger | |
dc.date.accessioned | 2017-10-02T10:07:07Z | |
dc.date.available | 2017-10-02T10:07:07Z | |
dc.date.issued | 2017 | |
dc.identifier.citation | Rantala, K., & Karjaluoto, H. (2017). Combining Digitization with Healthcare Service Processes : Value Co-creation Opportunities Through Standard Work. In A. Pucihar, M. K. Borštnar, C. Kittl, P. Ravesteijn, R. Clarke, & R. Bons (Eds.), <i>Bled 2017 : Proceedings of the 30th Bled eConference. Digital Transormation : Form Connecting Things to Transforming Our Lives</i> (pp. 471-482). University of Maribor Press. Bled eConference. <a href="https://doi.org/10.18690/978-961-286-043-1.33" target="_blank">https://doi.org/10.18690/978-961-286-043-1.33</a> | |
dc.identifier.other | CONVID_27229470 | |
dc.identifier.uri | https://jyx.jyu.fi/handle/123456789/55493 | |
dc.description.abstract | The study explores some implications of digitized healthcare services for value co-creation
opportunities and work standardization and introduces DARIO, a value co-creation model of
digitized services. The key development is the model’s focus on service processes that emerge
through standardized work, providing opportunities for value co-creation. The DARIO model
seeks to combine the theory of value co-creation and operations through lean standard work.
The digitization of healthcare services is typically discussed from technological, medical science
or customer perspectives, but opportunities for professionals to participate or to perform in the
value co-creation process are less widely studied. The digitization of healthcare services
changes service processes and the professional’s work. As professionals may not automatically
adopt new digital services and uncertainty surrounds the related work processes and
workloads, managerial support is needed in defining standard work and for training and target
setting in implementing digital healthcare services. | |
dc.format.extent | 756 | |
dc.language.iso | eng | |
dc.publisher | University of Maribor Press | |
dc.relation.ispartof | Bled 2017 : Proceedings of the 30th Bled eConference. Digital Transormation : Form Connecting Things to Transforming Our Lives | |
dc.relation.ispartofseries | Bled eConference | |
dc.subject.other | healthcare | |
dc.subject.other | digitization | |
dc.subject.other | eHealth | |
dc.subject.other | value co-creation | |
dc.subject.other | lean | |
dc.subject.other | standard work | |
dc.title | Combining Digitization with Healthcare Service Processes : Value Co-creation Opportunities Through Standard Work | |
dc.type | conference paper | |
dc.identifier.urn | URN:NBN:fi:jyu-201709193757 | |
dc.contributor.laitos | Kauppakorkeakoulu | fi |
dc.contributor.laitos | School of Business and Economics | en |
dc.contributor.oppiaine | Basic or discovery scholarship | fi |
dc.contributor.oppiaine | Markkinointi | fi |
dc.contributor.oppiaine | Basic or discovery scholarship | en |
dc.contributor.oppiaine | Marketing | en |
dc.type.uri | http://purl.org/eprint/type/ConferencePaper | |
dc.date.updated | 2017-09-19T06:15:05Z | |
dc.relation.isbn | 978-961-286-043-1 | |
dc.type.coar | http://purl.org/coar/resource_type/c_5794 | |
dc.description.reviewstatus | peerReviewed | |
dc.format.pagerange | 471-482 | |
dc.type.version | acceptedVersion | |
dc.rights.copyright | © University of Maribor Press, 2017. | |
dc.rights.accesslevel | openAccess | fi |
dc.type.publication | conferenceObject | |
dc.relation.conference | Bled eConference | |
dc.relation.doi | 10.18690/978-961-286-043-1.33 | |
dc.type.okm | A4 | |