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Environmental values and customer-perceived value in industrial supplier relationships

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Hänninen, N., & Karjaluoto, H. (2017). Environmental values and customer-perceived value in industrial supplier relationships. Journal of Cleaner Production, 156, 604-613. doi:10.1016/j.jclepro.2017.04.081
Published in
Journal of Cleaner Production
Authors
Hänninen, Nora |
Karjaluoto, Heikki
Date
2017
Discipline
Basic or discovery scholarshipMarkkinointi
Copyright
© 2017 Elsevier Ltd. This is a final draft version of an article whose final and definitive form has been published by Elsevier. Published in this repository with the kind permission of the publisher.

 
This study addresses a gap in the research on supply channel management by integrating environmental values and value creation in the context of buyer-supplier relationships. This study has two objectives: (i) to explore the environmental values structure of industrial customers, and (ii) to test the effect of environmental values on overall value perceptions. The effect of customer's environmental values on the supplier's environmental image and customer-perceived value is tested with structural equation modeling using the PLS method. The empirical analysis is based on a global sample of industrial companies that have a high impact on the environment (n = 121). Key findings of this study are that (i) customer environmental values consist of three domains: corporate stance, operational awareness and environmental competence; (ii) environmental values of the customer have an effect on supplier assessment in a competitive market; and (iii) industrial suppliers should contribute to customers' overall value expectations by building an image that is based on environmental competitiveness. ...
Publisher
Elsevier
ISSN Search the Publication Forum
0959-6526
Keywords
environmental values customer-perceived value industrial relationships environmental suppliers
DOI
10.1016/j.jclepro.2017.04.081
URI

http://urn.fi/URN:NBN:fi:jyu-201705022133

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