Practitioners’ Experiences of Social Media in Career Services
Kettunen, J., Vuorinen, R., & Sampson, J. P., Jr. (2015). Practitioners’ Experiences of Social Media in Career Services. The Career Development Quarterly, 63 (3), 268-281. doi:10.1002/cdq.12018
Published inThe Career Development Quarterly
© 2015 by the National Career Development Association. This is a final draft version of an article whose final and definitive form has been published by National Career Development Association. Published in this repository with the kind permission of the publisher.
This article reports ﬁndings from a phenomenographic investigation into career prac-titioners’ ways of experiencing social media in career services. Focus-group interviews were conducted with 16 Danish and Finnish career practitioners with experience using social media in career services. Four qualitatively different ways of experiencing social media in career services were identiﬁed. Social media in career services was experienced as (a) a means for delivering information, (b) a medium for 1-to-1 communication, (c) an interactive working space, and (d) an impetus for paradigm change and reform. The results suggest that models of career intervention and ways of experiencing social media appear to be intertwined. The hierarchical structure of the ﬁndings may serve as a tool that enables career practitioners to deepen their ways of experiencing and understand-ing social media in career services by using the critical aspects that were identiﬁed.