Surprise as a Design Strategy in Goal-oriented Mobile Applications
Gross, A., & Silvennoinen, J. (2014). Surprise as a Design Strategy in Goal-oriented Mobile Applications. In F. Rebelo, & M. Soares (Eds.), Advances in Ergonomics In Design, Usability & Special Populations. Part II : Proceedings of the 5th International Conference on Applied Human Factors and Ergonomics, AHFE 2014, Kraków, Poland, 19-23 July 2014 (pp. 4716-4726). The Applied Human Factors and Ergonomics Conference. Advances in Human Factors and Ergonomics, 17.
Julkaistu sarjassa
Advances in Human Factors and ErgonomicsPäivämäärä
2014Tekijänoikeudet
© AHFE Conference. This is a final draft version of an article whose final and definitive form has been published in the conference proceedings by AHFE Conference.
Emotions are important in product experiences. Besides utilitarian aspects in interacting with technological products,
recent research has focused on hedonic and affective aspects of product interaction. Designing unexpected product
features evoking surprise has proven to be advantageous for product user interaction and user experience.
Especially, in classical product design surprising the user is an efficient design strategy to create pleasurable
products. However, current research has not extensively focused on the effects of surprise in technological
interactive products. It is important to understand users´ experiences in relation to unexpected events in digital
products in order to design pleasurable and engaging technological products. Therefore, the focus of this study is to
resolve how surprise affects user experience in goal-oriented mobile applications. The product features evoking
surprise is conveyed via visual user interface design by manipulating visual characteristics of the user interface
elements. The results of this study indicate that introducing surprise in goal-oriented contexts does not have a
positive effect on users. It seems that an unexpected interruption of task flow lets satisfaction levels drop. Results of
this study provide novel insights how surprise affects user experience in technological products and can be utilized
in designing mobile applications.
...
Julkaisija
The Applied Human Factors and Ergonomics ConferenceEmojulkaisun ISBN
978-1-4951-2107-4Konferenssi
International Conference on Applied Human Factors and Ergonomics AHFEKuuluu julkaisuun
Advances in Ergonomics In Design, Usability & Special Populations. Part II : Proceedings of the 5th International Conference on Applied Human Factors and Ergonomics, AHFE 2014, Kraków, Poland, 19-23 July 2014Asiasanat
Alkuperäislähde
http://www.ahfe2014.org/files/books/2014ED-PART-II.pdfJulkaisu tutkimustietojärjestelmässä
https://converis.jyu.fi/converis/portal/detail/Publication/23764224
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