Haku
Aineistot 221-230 / 1277
Customer Environmental Values and Their Contribution to Loyalty in Industrial Markets
(John Wiley & Sons Ltd.; ERP Environment, 2016)
Concern over the effect of industries on the natural environment is growing on a multitude of levels. This study examines the effects of how perceptions of (a) environmental values, (b) green image and (c) perceived value ...
Customer Experience Formation in Online Shopping : Investigating the Causes of Positive and Negative Emotions During a Visit to an Online Store
(Springer, 2021)
This study explores customer experience formation in an online shopping context by investigating the causes of customers’ positive and negative emotions during their visit to an online store. Survey data collected from ...
Customer perceived value, satisfaction, and loyalty : the role of willingness to share information
(Routledge, 2017)
This study proposes and tests an integrative model to examine the relationships among customers’ willingness to share information, satisfaction, perceived value, and loyalty in a retailing context. This study extends ...
Customer relationship management: The evolving role of customer data
(Emerald Group Publishing Ltd, 2013)
Purpose – Customer relationship management (CRM) developed a separate identity as a result of companies utilising customer data in managing customer relationships. In this evolution, CRM became a heavily company-oriented ...
Customer Value Framework and Recommendation Intention : The Moderating Role of Customer Characteristics in an Online Travel Community
(Springer, 2020)
The aim of this study was to develop and test a model that examined the interactions among the customer value framework, recommendation intention and customer characteristics in an online travel community (OTC). Data were ...
Customer-Brand Relationships in the Context of Digital Brands
(University of Maribor, 2022)
This qualitative study investigates customer-brand relationships between customers and digital brands. This study aims to describe different digital brand relationship types, and their manifestations among young adult ...
Customers' Perceived Risk and Trust in Using Mobile Money Services : an Empirical Study of Ghana
(IGI Global, 2019)
Although mobile money (MM) has been explored in the existing literature, the roles of trust and risk in MM use have received little attention from researchers. Furthermore, many of the existing studies have treated these ...
Customers’ QR Code Usage Barriers in a Brick-and-Mortar Store : A Qualitative Study
(University of Maribor, 2023)
The purpose of this study is to explore the factors that hinder customers from utilizing QR codes when they visit brick-and-mortar (B&M) stores. The research was conducted at a Finnish fashion retailer, where three types ...
Dark Passage : Mental Health Consequences of Parental Death
(University of Chicago Press, 2023)
We study the effects of parental death on children’s mental health. Combining nationwide administrative data for Finnish citizens born between 1971 and 1986, we utilize an event study methodology to analyze hospitalization ...
Dark Passage : Mental Health Consequences of Parental Death
(University of Chicago Press, 2023)
We study the effects of parental death on children’s mental health. Combining nationwide administrative data for Finnish citizens born between 1971 and 1986, we utilize an event study methodology to analyze hospitalization ...