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dc.contributor.authorHäkkinen, Reija A.
dc.contributor.authorKansikas, Juha
dc.contributor.editorDabić, Marina
dc.contributor.editorKraus, Sascha
dc.date.accessioned2024-02-29T07:31:18Z
dc.date.available2024-02-29T07:31:18Z
dc.date.issued2023
dc.identifier.citationHäkkinen, R. A., & Kansikas, J. (2023). Entrepreneurial Culture Creation through Employee Effectuation. In M. Dabić, & S. Kraus (Eds.), <i>De Gruyter Handbook of SME Entrepreneurship</i> (pp. 643-668). De Gruyter. <a href="https://doi.org/10.1515/9783110747652-030" target="_blank">https://doi.org/10.1515/9783110747652-030</a>
dc.identifier.otherCONVID_194442382
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/93748
dc.description.abstractIn tourism services, the value creation for the consumer is not just transaction- focused transfer of financial capital and services and products sold, but also transactional experience: socially constructed interaction between tourism employees and customers. The challenge in tourism services is that consumers have versatile expectations, which creates demand for unique value-creation in each transaction. Thus, employees often need to respond to customer expectations without prior detailed planning. This paper aims to increase understanding on how entrepreneurial endeavors, aimed towards high performance and good service for customers, are initiated by employees. This study investigates theoretically enabling and preventing idea-generation, behavior, and actions in customer service through the lens of effectuation logics. Focus groups were conducted with the aim to understand the perspectives and reasoning of the participants also empirically. The purpose was to analyze the research data at two levels: among the groups and between the groups. Four focus group discussions were held for three hierarchy groups: the management team, middle-managers, and employees, consisting of six to eight members. Practically, this study creates perspectives on how employee effectuation can be a way to model entrepreneurialism in a SME, as a positive and enabling asset in value-creative mechanisms. The results increase understanding of employee effectuation, suggesting that only a positive attitude of management is not enough in fostering and supporting entrepreneurial and service-related behaviors among employees. A more concrete HR support and acknowledgement of skills and capabilities of employees is needed, in order for the organization to benefit from the entrepreneurial and service-related behaviors. This study also enlightens the process of employee effectuation. Thus, employee effectuation can be cultivated in entrepreneurial organization culture in which employees can use their full potential and become independent entrepreneurial actors, and role models for new employees.en
dc.format.extent694
dc.format.mimetypeapplication/pdf
dc.language.isoeng
dc.publisherDe Gruyter
dc.relation.ispartofDe Gruyter Handbook of SME Entrepreneurship
dc.rightsIn Copyright
dc.titleEntrepreneurial Culture Creation through Employee Effectuation
dc.typebookPart
dc.identifier.urnURN:NBN:fi:jyu-202402292220
dc.contributor.laitosYliopistopalvelutfi
dc.contributor.laitosKauppakorkeakoulufi
dc.contributor.laitosUniversity Servicesen
dc.contributor.laitosSchool of Business and Economicsen
dc.contributor.oppiaineKestävä liiketoiminta ja talous (painoala)fi
dc.contributor.oppiaineStrategia ja yrittäjyysfi
dc.contributor.oppiaineSustainable Business and Economy (focus area)en
dc.contributor.oppiaineStrategy and Entrepreneurshipen
dc.type.urihttp://purl.org/eprint/type/BookItem
dc.relation.isbn978-3-11-074752-2
dc.type.coarhttp://purl.org/coar/resource_type/c_3248
dc.description.reviewstatuspeerReviewed
dc.format.pagerange643-668
dc.type.versionacceptedVersion
dc.rights.copyright© 2023 Walter de Gruyter GmbH, Berlin/Boston
dc.rights.accesslevelopenAccess
dc.subject.ysomatkailuala
dc.subject.ysoyritykset
dc.subject.ysoasiakaspalvelu
dc.subject.ysopalvelut
dc.format.contentfulltext
jyx.subject.urihttp://www.yso.fi/onto/yso/p3916
jyx.subject.urihttp://www.yso.fi/onto/yso/p3128
jyx.subject.urihttp://www.yso.fi/onto/yso/p1379
jyx.subject.urihttp://www.yso.fi/onto/yso/p838
dc.rights.urlhttp://rightsstatements.org/page/InC/1.0/?language=en
dc.relation.doi10.1515/9783110747652-030
dc.type.okmA3


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