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dc.contributor.authorLeppävuori, Joonas
dc.contributor.authorLiimatainen, Heikki
dc.contributor.authorBaumeister, Stefan
dc.date.accessioned2022-08-31T05:42:36Z
dc.date.available2022-08-31T05:42:36Z
dc.date.issued2022
dc.identifier.citationLeppävuori, J., Liimatainen, H., & Baumeister, S. (2022). Flying-Related Concerns among Airline Customers in Finland and Sweden during COVID-19. <i>Sustainability</i>, <i>14</i>(17), Article 10768. <a href="https://doi.org/10.3390/su141710768" target="_blank">https://doi.org/10.3390/su141710768</a>
dc.identifier.otherCONVID_152119232
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/82885
dc.description.abstractCOVID-19 hit the global economy hard in early 2020, and airline industry was among the biggest commercial victims. Governments closed borders, the virus scared off travelers and the aircraft stayed on the ground to a large extent. The forecasted record year turned out to be the worst in the history of aviation. This study focused on the concerns of airline customers and analyzed the differences between the customer behavior in two focus markets, Finland and Sweden. The article is based on a questionnaire and the answers of 2004 airline customers. The results show that even though the overall COVID-19 strategy was very different between the focus markets, the same concerns still arose. The main concerns were related to quarantines and convenience of traveling, but health was also a major worry. The impact on climate change and public opinion were among the least concerning factors for most. The Swedes were less concerned about the quarantine upon returning, which may not be surprising due to their more liberal COVID-19 strategy at the time. Other attributes that were analyzed (gender, airline loyalty tier, age) suggest that females are categorically more concerned than males, the travel-related annoyances affect all travelers regardless of the tier and that travelers from different age groups are concerned about different aspects of traveling during a pandemic. The data gathering for this research was carried out in collaboration with Finnair, Finland’s national carrier.en
dc.format.mimetypeapplication/pdf
dc.language.isoeng
dc.publisherMDPI AG
dc.relation.ispartofseriesSustainability
dc.rightsCC BY 4.0
dc.subject.otherairline customers
dc.subject.otherCOVID-19 concerns
dc.subject.otherpassenger concerns
dc.titleFlying-Related Concerns among Airline Customers in Finland and Sweden during COVID-19
dc.typearticle
dc.identifier.urnURN:NBN:fi:jyu-202208314422
dc.contributor.laitosKauppakorkeakoulufi
dc.contributor.laitosSchool of Business and Economicsen
dc.contributor.oppiaineYritysten ympäristöjohtaminenfi
dc.contributor.oppiaineKestävä liiketoiminta ja talous (painoala)fi
dc.contributor.oppiaineResurssiviisausyhteisöfi
dc.contributor.oppiaineSustainable Businessfi
dc.contributor.oppiaineBasic or discovery scholarshipfi
dc.contributor.oppiaineCorporate Environmental Managementen
dc.contributor.oppiaineSustainable Business and Economy (focus area)en
dc.contributor.oppiaineSchool of Resource Wisdomen
dc.contributor.oppiaineSustainable Businessen
dc.contributor.oppiaineBasic or discovery scholarshipen
dc.type.urihttp://purl.org/eprint/type/JournalArticle
dc.type.coarhttp://purl.org/coar/resource_type/c_2df8fbb1
dc.description.reviewstatuspeerReviewed
dc.relation.issn2071-1050
dc.relation.numberinseries17
dc.relation.volume14
dc.type.versionpublishedVersion
dc.rights.copyright© 2022 by the authors. Licensee MDPI, Basel, Switzerland.
dc.rights.accesslevelopenAccessfi
dc.subject.ysokaranteeni
dc.subject.ysomatkustajat
dc.subject.ysoCOVID-19
dc.subject.ysorajoitukset
dc.subject.ysoilmailuala
dc.subject.ysolentomatkailu
dc.subject.ysoterveysturvallisuus
dc.subject.ysohuolestuneisuus
dc.subject.ysoilmastonmuutokset
dc.subject.ysopandemiat
dc.format.contentfulltext
jyx.subject.urihttp://www.yso.fi/onto/yso/p11578
jyx.subject.urihttp://www.yso.fi/onto/yso/p16047
jyx.subject.urihttp://www.yso.fi/onto/yso/p38829
jyx.subject.urihttp://www.yso.fi/onto/yso/p740
jyx.subject.urihttp://www.yso.fi/onto/yso/p25714
jyx.subject.urihttp://www.yso.fi/onto/yso/p18082
jyx.subject.urihttp://www.yso.fi/onto/yso/p39575
jyx.subject.urihttp://www.yso.fi/onto/yso/p8740
jyx.subject.urihttp://www.yso.fi/onto/yso/p5729
jyx.subject.urihttp://www.yso.fi/onto/yso/p10121
dc.rights.urlhttps://creativecommons.org/licenses/by/4.0/
dc.relation.doi10.3390/su141710768
dc.type.okmA1


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