Changing the ownership of ideas : Multimedial accomplishment of collaborative reflection in an organizational workshop

Abstract

Reflecting on work processes together with one's co-workers is becoming increasingly important in workplaces. This study examined collaborative reflection in the organizational context through analyzing a case of a complex workplace setting where an enterprise social media platform, talk-in-interaction, and handwriting were used to engage participants in the process of reflection. Drawing on the concept of remediation, the results show that collaborative reflection is interactionally accomplished through a multimedial activity chain, in which the ownership of presented ideas is transformed from individual ideas into shared views of the team. The study shows in detail how the process of collaborative reflection evolves in workshop activities and how both traditional and digital media are used to support the process.