Enablers of and constraints on employees' information sharing on enterprise social media
Laitinen, K., & Sivunen, A. (2021). Enablers of and constraints on employees' information sharing on enterprise social media. Information Technology and People, 34(2), 642-665. https://doi.org/10.1108/itp-04-2019-0186
Published inInformation Technology and People
© Kaisa Laitinen and Anu Sivunen, 2020
Purpose – The purpose of this study is to investigate the various enablers of and constraints on employees’ information sharing on an enterprise social media platform. It draws on two theoretical perspectives, communication privacy management theory and the technology affordance framework, as well as on empirical data in an attempt to paint a comprehensive picture of the factors shaping employees’ decisions to share or not share information on enterprise social media. Design/methodology/approach – This qualitative field study is based on semi-structured interviews and enterprise social media review data from a large Nordic media organization. Findings – On an enterprise social media platform, privacy management principles shape employees’ information-sharing decisions in relation to personal privacy boundaries, professional boundaries and assumed risks, online safety concerns and perceived audience. Additionally, the technological affordances of visibility, awareness, persistence and searchability shape employees’ information sharing in varying and sometimes even contradictory ways. Finally, organizational factors, such as norms, tasks and media repertoires, are associated with employees’ information-sharing decisions. Together, these three dimensions, personal, technological and organizational, form a model of the enablers of and constraints on employees’ decisions to share information on enterprise social media. Originality/value – This study extends the understanding of different factors shaping employees’ decisions to share or not share information on enterprise social media. It extends the two applied theories by uniquely combining interpersonal privacy management principles with a technological affordance framework that focuses on the relationship between the user and the technology. This research also furthers the authors’ knowledge of what privacy management principles mean in the organizational context. This study shows connections between the two theories and extends the understanding of technology affordances as not only action possibilities but also constraining factors. Additionally, by revealing what kinds of factors encourage and inhibit information sharing on enterprise social media, the results of this study support organizations in their efforts to manage information sharing on enterprise social media systems. ...
ISSN Search the Publication Forum0959-3845
Publication in research information system
MetadataShow full item record
Related funder(s)Academy of Finland
Funding program(s)Academy Project, AoF
Additional information about fundingThis research was supported by the Finnish Work Environment Fund (no. 116400) and The Academy of Finland (project no. 318416).
Showing items with similar title or keywords.
Information sharing in the era of social media Jin, Xueyu (University of Jyväskylä, 2016)Social media has become ubiquitous in just a few years. Their success depends on users’ willingness to continue investing their time and attention in this media and share their knowledge with each other in the absence of ...
Knowledge Brokering in an Era of Communication Visibility van Zoonen, Ward; Sivunen, Anu (Sage Publications, 2023)This study presents an analysis of the extent to which enterprise social media (ESM) use enhances visibility of content (message transparency) and connections (network translucence) in organizations, and how this affects ...
Benefits and drawbacks of communication visibility : from vicarious learning and supplemental work to knowledge reuse and overload van Zoonen, Ward; Sivunen, Anu; Rice, Ronald E. (Emerald, 2022)Purpose This study aims to examine some of the benefits and drawbacks of communication visibility. Specifically, building on communication visibility theory, the authors study how and why message transparency and network ...
Digitization of the communication and its implications for marketing Lipiäinen, Heini (University of Jyväskylä, 2014)