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dc.contributor.authorMättö, Toni
dc.date.accessioned2019-11-26T09:31:41Z
dc.date.available2019-11-26T09:31:41Z
dc.date.issued2019
dc.identifier.citationMättö, T. (2019). Innovation through implementation of a quality improvement method : A finnish public-sector case. <i>The TQM Journal</i>, <i>31</i>(6), 987-1002. <a href="https://doi.org/10.1108/TQM-12-2018-0193" target="_blank">https://doi.org/10.1108/TQM-12-2018-0193</a>
dc.identifier.otherCONVID_33552478
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/66518
dc.description.abstractPurpose: The purpose of this paper is to analyse the effectiveness of a quality improvement method in driving innovation in the public sector. The study expands on the concept of innovation and analyses the types and usefulness of the innovations observed. Design/methodology/approach: The study utilizes an action research approach. The aim of the quality improvement method introduced is to generate innovations enhancing efficiency. An interventionist research method is required to produce the findings. Data collection methods include a preliminary question sheet, interview, workshops, observation and the examination of other material concerning the case organization. Findings: The study supports the notion that innovations created with a quality improvement method can be more oriented towards process improvement, particularly in the public sector. Further, when the method enables professionals from different functions to participate in the process, the innovations created can be more comprehensively designed. Innovations can be classified according to their degree of novelty, type, resource consumption and the projected outcome. A project follow-up makes it possible to compare the projected outcome of the innovation against its actual outcome. Practical implications: The method applied could be a viable option for practitioners considering public sector quality improvement and innovation capacity building. The paper provides guidelines for prioritizing innovations in terms of their resource consumption and usefulness. Originality/value: Integrating quality improvement with innovation generation as a potential efficiency source for public-sector organizations has received relatively little research attention. Further, the paper provides a categorization for innovations in the public sector that provides guidelines for prioritizing innovations.en
dc.format.mimetypeapplication/pdf
dc.languageeng
dc.language.isoeng
dc.publisherEmerald
dc.relation.ispartofseriesThe TQM Journal
dc.rightsCC BY 4.0
dc.subject.otherpublic sector
dc.subject.otherinnovation
dc.subject.otherquality management
dc.subject.otherefficiency
dc.subject.otherimprovement
dc.titleInnovation through implementation of a quality improvement method : A finnish public-sector case
dc.typearticle
dc.identifier.urnURN:NBN:fi:jyu-201911265006
dc.contributor.laitosKauppakorkeakoulufi
dc.contributor.laitosSchool of Business and Economicsen
dc.contributor.oppiaineLaskentatoimifi
dc.contributor.oppiaineBasic or discovery scholarshipfi
dc.contributor.oppiaineAccountingen
dc.contributor.oppiaineBasic or discovery scholarshipen
dc.type.urihttp://purl.org/eprint/type/JournalArticle
dc.description.reviewstatuspeerReviewed
dc.format.pagerange987-1002
dc.relation.issn1754-2731
dc.relation.numberinseries6
dc.relation.volume31
dc.type.versionpublishedVersion
dc.rights.copyright© Toni Mättö. Published by Emerald Publishing Limited.
dc.rights.accesslevelopenAccessfi
dc.subject.ysojulkinen sektori
dc.subject.ysolaadunhallinta
dc.subject.ysoinnovaatiotoiminta
dc.subject.ysolaatutyö
dc.subject.ysotehokkuus
dc.format.contentfulltext
jyx.subject.urihttp://www.yso.fi/onto/yso/p7104
jyx.subject.urihttp://www.yso.fi/onto/yso/p9907
jyx.subject.urihttp://www.yso.fi/onto/yso/p21039
jyx.subject.urihttp://www.yso.fi/onto/yso/p2728
jyx.subject.urihttp://www.yso.fi/onto/yso/p8329
dc.rights.urlhttps://creativecommons.org/licenses/by/4.0/
dc.relation.doi10.1108/TQM-12-2018-0193


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