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dc.contributor.authorAbdul-Hamid, Ibn Kailan
dc.contributor.authorShaikh, Aijaz A.
dc.contributor.authorBoateng, Henry
dc.contributor.authorHinson, Robert E.
dc.date.accessioned2019-05-29T11:39:54Z
dc.date.available2019-05-29T11:39:54Z
dc.date.issued2019
dc.identifier.citationAbdul-Hamid, I. K., Shaikh, A. A., Boateng, H., & Hinson, R. E. (2019). Customers' Perceived Risk and Trust in Using Mobile Money Services : an Empirical Study of Ghana. <i>International Journal of E-Business Research</i>, <i>15</i>(1), 1-19. <a href="https://doi.org/10.4018/IJEBR.2019010101" target="_blank">https://doi.org/10.4018/IJEBR.2019010101</a>
dc.identifier.otherCONVID_28902142
dc.identifier.otherTUTKAID_80546
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/64278
dc.description.abstractAlthough mobile money (MM) has been explored in the existing literature, the roles of trust and risk in MM use have received little attention from researchers. Furthermore, many of the existing studies have treated these constructs as unidimensional. The extant literature also shows that perceived risk has received little attention from researchers who have conducted studies on MM. Thus, the objective of this study is to examine the roles of trust and perceived risk in customers' intent to adopt MM services in Ghana. Both trust and perceived risk were broken down into various dimensions. The study involved 671 respondents who were selected via an intercept approach and an online survey. Structural equation modelling was used to test the study's hypotheses. The findings show that perceived risk is negatively associated with customers' intent to use MM services and economy-based trust. Trust in service providers and economy-based trust are positively associated with customers' intent to use MM services. The implications of the findings are provided in the latter part of this study.fi
dc.format.mimetypeapplication/pdf
dc.language.isoeng
dc.publisherIGI Global
dc.relation.ispartofseriesInternational Journal of E-Business Research
dc.rightsIn Copyright
dc.subject.otherGhana
dc.subject.othermobile money
dc.subject.othermobile networks
dc.subject.othermobile payments
dc.subject.otherperceived risk
dc.titleCustomers' Perceived Risk and Trust in Using Mobile Money Services : an Empirical Study of Ghana
dc.typearticle
dc.identifier.urnURN:NBN:fi:jyu-201905292881
dc.contributor.laitosKauppakorkeakoulufi
dc.contributor.laitosSchool of Business and Economicsen
dc.contributor.oppiaineBasic or discovery scholarshipfi
dc.contributor.oppiaineMarkkinointifi
dc.contributor.oppiaineBasic or discovery scholarshipen
dc.contributor.oppiaineMarketingen
dc.type.urihttp://purl.org/eprint/type/JournalArticle
dc.date.updated2019-05-29T09:15:35Z
dc.type.coarhttp://purl.org/coar/resource_type/c_2df8fbb1
dc.description.reviewstatuspeerReviewed
dc.format.pagerange1-19
dc.relation.issn1548-1131
dc.relation.numberinseries1
dc.relation.volume15
dc.type.versionpublishedVersion
dc.rights.copyright© 2019, IGI Global.
dc.rights.accesslevelopenAccessfi
dc.subject.ysomobiilipalvelut
dc.subject.ysopankkipalvelut
dc.subject.ysoverkkopankit
dc.subject.ysoasiakkaat
dc.subject.ysoluottamus
dc.subject.ysoriskit
dc.format.contentfulltext
jyx.subject.urihttp://www.yso.fi/onto/yso/p22643
jyx.subject.urihttp://www.yso.fi/onto/yso/p3010
jyx.subject.urihttp://www.yso.fi/onto/yso/p17009
jyx.subject.urihttp://www.yso.fi/onto/yso/p3294
jyx.subject.urihttp://www.yso.fi/onto/yso/p1725
jyx.subject.urihttp://www.yso.fi/onto/yso/p11099
dc.rights.urlhttp://rightsstatements.org/page/InC/1.0/?language=en
dc.relation.doi10.4018/IJEBR.2019010101
dc.type.okmA1


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