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dc.contributor.authorSkjuve, Marita
dc.contributor.authorHaugstveit, Ida Maria
dc.contributor.authorFølstad, Asbjørn
dc.contributor.authorBrandtzaeg, Petter Bae
dc.date.accessioned2019-03-04T13:10:18Z
dc.date.available2019-03-04T13:10:18Z
dc.date.issued2019
dc.identifier.citationSkjuve, M., Haugstveit, I. M., Følstad, A. & Brandtzaeg, P. B. (2019). Help! Is my Chatbot Falling into the Uncanny Valley? : An Empirical Study of User Experience in Human-Chatbot Interaction. <em>Human Technology</em>, 15 (1), 30–54. <a href="https://doi.org/10.17011/ht/urn.201902201607">doi:10.17011/ht/urn.201902201607</a>
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/63014
dc.description.abstractAdvances in artificial intelligence strengthen chatbots’ ability to resemble human conversational agents. For some application areas, it may be tempting not to be transparent regarding a conversational agent’s nature as chatbot or human. However, the uncanny valley theory suggests that such lack in transparency may cause uneasy feelings in the user. In this study, we combined quantitative and qualitative methods to investigate this issue. First, we used a 2 x 2 experimental research design (n = 28) to investigate effects of lack in transparency on the perceived pleasantness of the conversation in addition to perceived human likeness and affinity for the conversational agent. Second, we conducted an exploratory analysis of qualitative participant reports on these conversations. We did not find that a lack in transparency negatively affected user experience, but we identified three factors important to participants’ assessments. The findings are of theoretical and practical significance and motivate future research.en
dc.format.mimetypeapplication/pdf
dc.language.isoeng
dc.publisherUniversity of Jyväskylä
dc.relation.ispartofseriesHuman Technology: An Interdisciplinary Journal on Humans in ICT Environments
dc.rightsCC BY-NC 4.0
dc.subject.otherChatbot
dc.subject.otherhuman–chatbot interaction
dc.subject.otheruncanny valley
dc.subject.otheruser experience
dc.titleHelp! Is my Chatbot Falling into the Uncanny Valley? : An Empirical Study of User Experience in Human-Chatbot Interaction
dc.typearticle
dc.identifier.urnURN:NBN:fi:jyu-201902201607
dc.type.urihttp://purl.org/eprint/type/JournalArticle
dc.identifier.doi10.17011/ht/urn.201902201607
dc.date.updated2019-03-04T13:10:19Z
dc.description.reviewstatuspeerReviewed
dc.format.pagerange30–54
dc.relation.issn1795-6889
dc.relation.numberinseries1
dc.relation.volume15
dc.type.versionpublishedVersion
dc.rights.copyright© 2019 Marita Skjuve, Ida Maria Haugstveit, Asbjørn Følstad, & Petter Bae Brandtzaeg, and the Open Science Centre, University of Jyväskylä
dc.rights.accesslevelopenAccess
dc.format.contentfulltext
dc.rights.urlhttps://creativecommons.org/licenses/by-nc/4.0/


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