Show simple item record

dc.contributor.authorTuunanen, Tuure
dc.contributor.authorLintula, Juuli
dc.contributor.authorAuvinen, Annemari
dc.date.accessioned2019-01-04T07:19:29Z
dc.date.available2019-01-04T07:19:29Z
dc.date.issued2019
dc.identifier.citationTuunanen, T., Lintula, J., & Auvinen, A. (2019). Unboxing Co-creation of Value : Users’ Hedonic and Utilitarian Drivers. In <i>Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS 2019)</i> (pp. 1406-1415). University of Hawai'i at Manoa. Proceedings of the Annual Hawaii International Conference on System Sciences. <a href="https://doi.org/10.24251/hicss.2019.171" target="_blank">https://doi.org/10.24251/hicss.2019.171</a>
dc.identifier.otherCONVID_28831532
dc.identifier.otherTUTKAID_80156
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/60887
dc.description.abstractValue co-creation through involving users in service processes via resource integration is a focal service research interest. However, studies often take a firm-centric or generic approach and overlook value co-creation from the point view of an individual user. We address this gap by adopting a qualitative research approach and laddering interviews (n = 113) to examine users’ hedonic and utilitarian drivers for value co-creation behavior in five service system contexts. We argue that underlying differences exist among all service systems and contribute with a novel approach by depicting the differences in value-based motivations for users to co-create value. As practical implications, our findings suggest services should be designed according to users’ value drivers rather than system types. Furthermore, we demonstrate how the consumer information systems (CIS) framework can be used to benchmark users’ value co-creation behavior with specific service systems or to compare such behavior between different service systems.fi
dc.format.mimetypeapplication/pdf
dc.language.isoeng
dc.publisherUniversity of Hawai'i at Manoa
dc.relation.ispartofProceedings of the 52nd Hawaii International Conference on System Sciences (HICSS 2019)
dc.relation.ispartofseriesProceedings of the Annual Hawaii International Conference on System Sciences
dc.relation.urihttp://hdl.handle.net/10125/59581
dc.rightsCC BY-NC-ND 4.0
dc.subject.otherdigital services
dc.subject.otherdigitalization
dc.subject.otherdecision analytics
dc.subject.othervalue co-creation
dc.subject.othervalues
dc.subject.otherhedomism
dc.titleUnboxing Co-creation of Value : Users’ Hedonic and Utilitarian Drivers
dc.typeconferenceObject
dc.identifier.urnURN:NBN:fi:jyu-201901031052
dc.contributor.laitosInformaatioteknologian tiedekuntafi
dc.contributor.laitosFaculty of Information Technologyen
dc.type.urihttp://purl.org/eprint/type/ConferencePaper
dc.date.updated2019-01-03T13:15:35Z
dc.relation.isbn978-0-9981331-2-6
dc.description.reviewstatuspeerReviewed
dc.format.pagerange1406-1415
dc.relation.issn1530-1605
dc.type.versionpublishedVersion
dc.rights.copyright© the Authors, 2019.
dc.rights.accesslevelopenAccessfi
dc.relation.conferenceProceedings of the Annual Hawaii International Conference on System Sciences
dc.subject.ysoutilitarismi
dc.subject.ysomobiilipalvelut
dc.subject.ysodigitalisaatio
dc.subject.ysopäätöksenteko
dc.subject.ysoarvonluonti
dc.subject.ysoarvot
dc.subject.ysokäyttäjät
dc.subject.ysohedonismi
dc.subject.ysopalvelut
dc.format.contentfulltext
jyx.subject.urihttp://www.yso.fi/onto/yso/p8881
jyx.subject.urihttp://www.yso.fi/onto/yso/p22643
jyx.subject.urihttp://www.yso.fi/onto/yso/p8692
jyx.subject.urihttp://www.yso.fi/onto/yso/p8743
jyx.subject.urihttp://www.yso.fi/onto/yso/p21123
jyx.subject.urihttp://www.yso.fi/onto/yso/p1044
jyx.subject.urihttp://www.yso.fi/onto/yso/p16550
jyx.subject.urihttp://www.yso.fi/onto/yso/p17437
jyx.subject.urihttp://www.yso.fi/onto/yso/p838
dc.rights.urlhttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.relation.doi10.24251/hicss.2019.171


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record

CC BY-NC-ND 4.0
Except where otherwise noted, this item's license is described as CC BY-NC-ND 4.0