Dual Perspectives on the Role of Artificially Intelligent Robotic Virtual Agents in the Tourism, Travel and Hospitality Industries
Ukpabi, D., Karjaluoto, H., Olaleye, S. A., & Mogaji, E. (2018). Dual Perspectives on the Role of Artificially Intelligent Robotic Virtual Agents in the Tourism, Travel and Hospitality Industries. In D. Vrontis, Y. Weber, & E. Tsoukatos (Eds.), Proceedings of the 11th Annual Conference of the EuroMed Academy of Business (EMAB) (pp. 1339-1351). EuroMed Press. EuroMed Academy of Business Conference Book of Proceedings. http://www.emrbi.org/bop2018.pdf
Julkaistu sarjassa
EuroMed Academy of Business Conference Book of ProceedingsPäivämäärä
2018Tekijänoikeudet
© 2018 EuroMed Research Business Institute
Robotics and artificial intelligence are challenging extant business services and fundamentally
impacting business relationships and processes. While studies have elaborately investigated social robotic interactions in medical and health-related domains, studies are limited on artificially
intelligent robotic virtual agents (AIRVA) and their impacts on
consumer behavior in tourism
and hospitality services. Building on the theories of user experience (UX), user interface (UI)
and customer experience, this study conceptually examines the dual-value effects of AIRVA to
the customer and the firm. It analyzes the customer journey and
highlights critical touchpoints
AIRVA deepens the customer experience. It also discusses specific contexts AIRVA impacts
business process. It further evaluates challenges facing its adoption and makes critical recommendations to practitioners and academics on how to enhance its
adoption in the tourism and
hospitality industry.
Julkaisija
EuroMed PressEmojulkaisun ISBN
978-9963-711-67-3Konferenssi
Annual Conference of the EuroMed Academy of BusinessKuuluu julkaisuun
Proceedings of the 11th Annual Conference of the EuroMed Academy of Business (EMAB)ISSN Hae Julkaisufoorumista
2547-8516Asiasanat
Alkuperäislähde
http://www.emrbi.org/bop2018.pdfJulkaisu tutkimustietojärjestelmässä
https://converis.jyu.fi/converis/portal/detail/Publication/28285176
Metadata
Näytä kaikki kuvailutiedotKokoelmat
- Kauppakorkeakoulu [909]
Lisenssi
Samankaltainen aineisto
Näytetään aineistoja, joilla on samankaltainen nimeke tai asiasanat.
-
Chatbot Adoption in Tourism Services : A Conceptual Exploration
Ukpabi, Dandison; Aslam, Bilal; Karjaluoto, Heikki (Emerald Publishing Limited, 2019) -
What drives travelers' adoption of user-generated content? : A literature review
Ukpabi, Dandison; Karjaluoto, Heikki (Elsevier BV, 2018)User-generated content (UGC) has become an important part of travel planning, as travelers evaluate travel products based on past reviews. However, different factors account for why tourists utilize UGC. The aim of this ... -
Exploring value in eCommerce artificial intelligence and recommendation systems
Änäkkälä, Tuomas (2021)Tekoälyn päämääränä on saavuttaa järjestelmä, joka jäljittelee ihmisen luonnollista älykkyyttä. Suosittelujärjestelmä on tieteenala sekä tekoälyä hyödyntävä järjestelmä. Suosittelujärjestelmä tarjoaa käyttäjilleen personoitua ... -
A Multiple Case Study of Artificial Intelligent System Development in Industry
Nguyen-Duc, Anh; Sundbø, Ingrid; Nascimento, Elizamary; Conte, Tayana; Ahmed, Iftekhar; Abrahamsson, Pekka (ACM, 2020)There is a rapidly increasing amount of Artificial Intelligence (AI) systems developed in recent years, with much expectation on its capacity of innovation and business value generation. However, the promised value ... -
The Current State of Industrial Practice in Artificial Intelligence Ethics
Vakkuri, Ville; Kemell, Kai-Kristian; Kultanen, Joni; Abrahamsson, Pekka (IEEE, 2020)As Artificial Intelligence (AI) systems become increasingly widespread, we have begun to witness various failures highlighting issues in these systems. These incidents have sparked public discussion related to AI ethics ...
Ellei toisin mainittu, julkisesti saatavilla olevia JYX-metatietoja (poislukien tiivistelmät) saa vapaasti uudelleenkäyttää CC0-lisenssillä.