dc.contributor.author | Ukpabi, Dandison | |
dc.contributor.author | Karjaluoto, Heikki | |
dc.contributor.author | Olaleye, Sunday A. | |
dc.contributor.author | Mogaji, Emmanuel | |
dc.contributor.editor | Vrontis, Demetris | |
dc.contributor.editor | Weber, Yaakov | |
dc.contributor.editor | Tsoukatos, Evangelos | |
dc.date.accessioned | 2018-10-30T09:59:31Z | |
dc.date.available | 2018-10-30T09:59:31Z | |
dc.date.issued | 2018 | |
dc.identifier.citation | Ukpabi, D., Karjaluoto, H., Olaleye, S. A., & Mogaji, E. (2018). Dual Perspectives on the Role of Artificially Intelligent Robotic Virtual Agents in the Tourism, Travel and Hospitality Industries. In D. Vrontis, Y. Weber, & E. Tsoukatos (Eds.), <i>Proceedings of the 11th Annual Conference of the EuroMed Academy of Business (EMAB)</i> (pp. 1339-1351). EuroMed Press. EuroMed Academy of Business Conference Book of Proceedings. <a href="http://www.emrbi.org/bop2018.pdf" target="_blank">http://www.emrbi.org/bop2018.pdf</a> | |
dc.identifier.other | CONVID_28285176 | |
dc.identifier.other | TUTKAID_78966 | |
dc.identifier.uri | https://jyx.jyu.fi/handle/123456789/60015 | |
dc.description.abstract | Robotics and artificial intelligence are challenging extant business services and fundamentally
impacting business relationships and processes. While studies have elaborately investigated social robotic interactions in medical and health-related domains, studies are limited on artificially
intelligent robotic virtual agents (AIRVA) and their impacts on
consumer behavior in tourism
and hospitality services. Building on the theories of user experience (UX), user interface (UI)
and customer experience, this study conceptually examines the dual-value effects of AIRVA to
the customer and the firm. It analyzes the customer journey and
highlights critical touchpoints
AIRVA deepens the customer experience. It also discusses specific contexts AIRVA impacts
business process. It further evaluates challenges facing its adoption and makes critical recommendations to practitioners and academics on how to enhance its
adoption in the tourism and
hospitality industry. | fi |
dc.format.extent | 1778 | |
dc.format.mimetype | application/pdf | |
dc.language.iso | eng | |
dc.publisher | EuroMed Press | |
dc.relation.ispartof | Proceedings of the 11th Annual Conference of the EuroMed Academy of Business (EMAB) | |
dc.relation.ispartofseries | EuroMed Academy of Business Conference Book of Proceedings | |
dc.relation.uri | http://www.emrbi.org/bop2018.pdf | |
dc.rights | In Copyright | |
dc.subject.other | turismi | |
dc.subject.other | chatbots | |
dc.subject.other | touchpoints | |
dc.title | Dual Perspectives on the Role of Artificially Intelligent Robotic Virtual Agents in the Tourism, Travel and Hospitality Industries | |
dc.type | conferenceObject | |
dc.identifier.urn | URN:NBN:fi:jyu-201810244521 | |
dc.contributor.laitos | Kauppakorkeakoulu | fi |
dc.contributor.laitos | School of Business and Economics | en |
dc.contributor.oppiaine | Basic or discovery scholarship | fi |
dc.contributor.oppiaine | Markkinointi | fi |
dc.contributor.oppiaine | Basic or discovery scholarship | en |
dc.contributor.oppiaine | Marketing | en |
dc.type.uri | http://purl.org/eprint/type/ConferencePaper | |
dc.date.updated | 2018-10-24T12:15:24Z | |
dc.relation.isbn | 978-9963-711-67-3 | |
dc.type.coar | http://purl.org/coar/resource_type/c_5794 | |
dc.description.reviewstatus | peerReviewed | |
dc.format.pagerange | 1339-1351 | |
dc.relation.issn | 2547-8516 | |
dc.type.version | acceptedVersion | |
dc.rights.copyright | © 2018 EuroMed Research Business Institute | |
dc.rights.accesslevel | openAccess | fi |
dc.relation.conference | Annual Conference of the EuroMed Academy of Business | |
dc.subject.yso | robotit | |
dc.subject.yso | tekoäly | |
dc.subject.yso | asiakaskokemus | |
dc.subject.yso | suositukset | |
dc.subject.yso | yksityisyys | |
dc.subject.yso | matkailu | |
dc.subject.yso | vieraanvaraisuus | |
dc.subject.yso | suosittelujärjestelmät | |
dc.subject.yso | matkustaminen | |
dc.format.content | fulltext | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p2619 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p2616 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p24882 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p7637 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p10909 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p3917 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p22362 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p28483 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p21217 | |
dc.rights.url | http://rightsstatements.org/page/InC/1.0/?language=en | |
dc.type.okm | A4 | |