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dc.contributor.authorUkpabi, Dandison
dc.contributor.authorKarjaluoto, Heikki
dc.contributor.authorOlaleye, Sunday A.
dc.contributor.authorMogaji, Emmanuel
dc.contributor.editorVrontis, Demetris
dc.contributor.editorWeber, Yaakov
dc.contributor.editorTsoukatos, Evangelos
dc.date.accessioned2018-10-30T09:59:31Z
dc.date.available2018-10-30T09:59:31Z
dc.date.issued2018
dc.identifier.citationUkpabi, D., Karjaluoto, H., Olaleye, S. A., & Mogaji, E. (2018). Dual Perspectives on the Role of Artificially Intelligent Robotic Virtual Agents in the Tourism, Travel and Hospitality Industries. In D. Vrontis, Y. Weber, & E. Tsoukatos (Eds.), <i>Proceedings of the 11th Annual Conference of the EuroMed Academy of Business (EMAB)</i> (pp. 1339-1351). EuroMed Press. EuroMed Academy of Business Conference Book of Proceedings. <a href="http://www.emrbi.org/bop2018.pdf" target="_blank">http://www.emrbi.org/bop2018.pdf</a>
dc.identifier.otherCONVID_28285176
dc.identifier.otherTUTKAID_78966
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/60015
dc.description.abstractRobotics and artificial intelligence are challenging extant business services and fundamentally impacting business relationships and processes. While studies have elaborately investigated social robotic interactions in medical and health-related domains, studies are limited on artificially intelligent robotic virtual agents (AIRVA) and their impacts on consumer behavior in tourism and hospitality services. Building on the theories of user experience (UX), user interface (UI) and customer experience, this study conceptually examines the dual-value effects of AIRVA to the customer and the firm. It analyzes the customer journey and highlights critical touchpoints AIRVA deepens the customer experience. It also discusses specific contexts AIRVA impacts business process. It further evaluates challenges facing its adoption and makes critical recommendations to practitioners and academics on how to enhance its adoption in the tourism and hospitality industry.fi
dc.format.extent1778
dc.format.mimetypeapplication/pdf
dc.language.isoeng
dc.publisherEuroMed Press
dc.relation.ispartofProceedings of the 11th Annual Conference of the EuroMed Academy of Business (EMAB)
dc.relation.ispartofseriesEuroMed Academy of Business Conference Book of Proceedings
dc.relation.urihttp://www.emrbi.org/bop2018.pdf
dc.rightsIn Copyright
dc.subject.otherturismi
dc.subject.otherchatbots
dc.subject.othertouchpoints
dc.titleDual Perspectives on the Role of Artificially Intelligent Robotic Virtual Agents in the Tourism, Travel and Hospitality Industries
dc.typeconferenceObject
dc.identifier.urnURN:NBN:fi:jyu-201810244521
dc.contributor.laitosKauppakorkeakoulufi
dc.contributor.laitosSchool of Business and Economicsen
dc.contributor.oppiaineBasic or discovery scholarshipfi
dc.contributor.oppiaineMarkkinointifi
dc.contributor.oppiaineBasic or discovery scholarshipen
dc.contributor.oppiaineMarketingen
dc.type.urihttp://purl.org/eprint/type/ConferencePaper
dc.date.updated2018-10-24T12:15:24Z
dc.relation.isbn978-9963-711-67-3
dc.type.coarhttp://purl.org/coar/resource_type/c_5794
dc.description.reviewstatuspeerReviewed
dc.format.pagerange1339-1351
dc.relation.issn2547-8516
dc.type.versionacceptedVersion
dc.rights.copyright© 2018 EuroMed Research Business Institute
dc.rights.accesslevelopenAccessfi
dc.relation.conferenceAnnual Conference of the EuroMed Academy of Business
dc.subject.ysorobotit
dc.subject.ysotekoäly
dc.subject.ysoasiakaskokemus
dc.subject.ysosuositukset
dc.subject.ysoyksityisyys
dc.subject.ysomatkailu
dc.subject.ysovieraanvaraisuus
dc.subject.ysosuosittelujärjestelmät
dc.subject.ysomatkustaminen
dc.format.contentfulltext
jyx.subject.urihttp://www.yso.fi/onto/yso/p2619
jyx.subject.urihttp://www.yso.fi/onto/yso/p2616
jyx.subject.urihttp://www.yso.fi/onto/yso/p24882
jyx.subject.urihttp://www.yso.fi/onto/yso/p7637
jyx.subject.urihttp://www.yso.fi/onto/yso/p10909
jyx.subject.urihttp://www.yso.fi/onto/yso/p3917
jyx.subject.urihttp://www.yso.fi/onto/yso/p22362
jyx.subject.urihttp://www.yso.fi/onto/yso/p28483
jyx.subject.urihttp://www.yso.fi/onto/yso/p21217
dc.rights.urlhttp://rightsstatements.org/page/InC/1.0/?language=en
dc.type.okmA4


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