Conceptualizing the Value Co-Destruction Process for Service Systems : Literature Review and Synthesis
Lintula, J., Tuunanen, T., & Salo, M. (2017). Conceptualizing the Value Co-Destruction Process for Service Systems : Literature Review and Synthesis. In Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS 2017) (pp. 1632-1641). IEEE Computer Society. Retrieved from http://hdl.handle.net/10125/41350
© 2017 the Authors and IEEE. This is an open access article published under the Creative Commons Attribution-NonCommercial-NoDerivatives license.
This study conceptualizes the notion of value co-destruction by reviewing and synthesizing the scattered and scarce value co-destruction literature in interdisciplinary fields. Building on our synthesis, we outline a conceptual framework for the value co-destruction process consisting of three interrelated categories of key concepts. Our framework helps in identifying, analyzing and rectifying unwanted outcomes of a service process and highlighting the dynamic nature of value co-destruction in service systems.
PublisherIEEE Computer Society
Is part of publicationProceedings of the 50th Hawaii International Conference on System Sciences (HICSS 2017) ISBN: 978-0-9981331-0-2