Consumer Information Services in Intercultural Tourism : An Ethnographic Study of Chinese Outbound Backpackers
McKenna, B., Cai, W., & Tuunanen, T. (2017). Consumer Information Services in Intercultural Tourism : An Ethnographic Study of Chinese Outbound Backpackers. In Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS 2017) (pp. 1237-1246). University of Hawai'i at Manoa. Proceedings of the Annual Hawaii International Conference on System Sciences. https://doi.org/10.24251/hicss.2017.148
© the Authors and IEEE 2017. This is an open access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License.
This paper reports the findings of an ethnographic study of Chinese outbound backpackers’ use and adoption of consumer information services (CIS) in an intercultural tourism setting. We apply McKenna et al.’s research model of consumers’ adoption of information services as the analytical lens for the interpretive qualitative study. The data gathering was conducted in four different countries. The findings of the study confirm linkages between four information service types and the use and adoption of CIS. The study also found that service types are more diversely linked than the earlier studies have predicted and therefore we propose a revised research model, which can be used for studying different CIS usage behaviour/patterns, but also to design of CIS for specific contexts.
PublisherUniversity of Hawai'i at Manoa
Parent publication ISBN978-0-9981331-0-2
Is part of publicationProceedings of the 50th Hawaii International Conference on System Sciences (HICSS 2017)
Publication in research information system
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Except where otherwise noted, this item's license is described as © the Authors and IEEE 2017. This is an open access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License.
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