| dc.contributor.author | Shaikh, Aijaz A. | |
| dc.contributor.author | Karjaluoto, Heikki | |
| dc.date.accessioned | 2016-11-04T12:06:15Z | |
| dc.date.available | 2016-11-04T12:06:15Z | |
| dc.date.issued | 2016 | |
| dc.identifier.citation | Shaikh, A. A., & Karjaluoto, H. (2016). The effects of mobile banking application user satisfaction and system usage on bank-customer relationships. In <i>Academic MindTrek'16 : Proceedings of the 20th International Academic MindTrek Conference</i> (pp. 177-183). Association for Computing Machinery (ACM). <a href="https://doi.org/10.1145/2994310.2994330" target="_blank">https://doi.org/10.1145/2994310.2994330</a> | |
| dc.identifier.other | CONVID_26281369 | |
| dc.identifier.other | TUTKAID_71535 | |
| dc.identifier.uri | https://jyx.jyu.fi/handle/123456789/51829 | |
| dc.description.abstract | This study examines mobile banking (m-banking) application
usage in Finland by linking it with customer-bank relationship
development. Specifically, we examine how usage is related to
relationship commitment, overall satisfaction, intention to
recommend the bank and future intentions to remain with the
bank. A survey was used to collect data from experienced mbanking
application users. In total, 273 valid responses were
received. The results support the hypotheses and reveal that user
satisfaction with m-banking application usage has a strong
positive association with usage of m-banking applications. Usage,
in turn, was positively related to all examined bank-customer
relationship related variables. The results have both theoretical
and practical implications for m-banking usage and its effects on
bank-customer relationships. | |
| dc.format.extent | 483 | |
| dc.language.iso | eng | |
| dc.publisher | Association for Computing Machinery (ACM) | |
| dc.relation.ispartof | Academic MindTrek'16 : Proceedings of the 20th International Academic MindTrek Conference | |
| dc.subject.other | mobile banking | |
| dc.subject.other | continuous usage | |
| dc.subject.other | user satisfaction | |
| dc.subject.other | system usage | |
| dc.subject.other | relationship commitment | |
| dc.subject.other | behavioral intention | |
| dc.subject.other | overalla satisfaction | |
| dc.subject.other | intention to recommend | |
| dc.title | The effects of mobile banking application user satisfaction and system usage on bank-customer relationships | |
| dc.type | conferenceObject | |
| dc.identifier.urn | URN:NBN:fi:jyu-201610214408 | |
| dc.contributor.laitos | Kauppakorkeakoulu | fi |
| dc.contributor.laitos | School of Business and Economics | en |
| dc.contributor.oppiaine | Basic or discovery scholarship | fi |
| dc.contributor.oppiaine | Markkinointi | fi |
| dc.contributor.oppiaine | Basic or discovery scholarship | en |
| dc.contributor.oppiaine | Marketing | en |
| dc.type.uri | http://purl.org/eprint/type/ConferencePaper | |
| dc.date.updated | 2016-10-21T12:15:04Z | |
| dc.relation.isbn | 978-1-4503-4367-1 | |
| dc.type.coar | http://purl.org/coar/resource_type/c_5794 | |
| dc.description.reviewstatus | peerReviewed | |
| dc.format.pagerange | 177-183 | |
| dc.type.version | acceptedVersion | |
| dc.rights.copyright | © 2016 ACM. This is a final draft version of an article whose final and definitive form has been published by ACM. Published in this repository with the kind permission of the publisher. | |
| dc.rights.accesslevel | openAccess | fi |
| dc.relation.conference | MindTrek conference | |
| dc.relation.doi | 10.1145/2994310.2994330 | |
| dc.type.okm | A4 | |
