University of Jyväskylä | JYX Digital Repository

  • English  | Give feedback |
    • suomi
    • English
 
  • Login
JavaScript is disabled for your browser. Some features of this site may not work without it.
View Item 
  • JYX
  • Artikkelit
  • Humanistis-yhteiskuntatieteellinen tiedekunta
  • View Item
JYX > Artikkelit > Humanistis-yhteiskuntatieteellinen tiedekunta > View Item

Quality Indicators for Crisis Communication to Support Emergency Management by Public Authorities

ThumbnailFinal draft
View/Open
263.6Kb

Downloads:  
Show download detailsHide download details  
Palttala, P., & Vos, M. (2012). Quality Indicators for Crisis Communication to Support Emergency Management by Public Authorities. Journal of Contingencies and Crisis Management, 20 (1), 39-51. doi:10.1111/j.1468-5973.2011.00654.x Retrieved from http://onlinelibrary.wiley.com.ezproxy.jyu.fi/doi/10.1111/j.1468-5973....
Published in
Journal of Contingencies and Crisis Management
Authors
Palttala, Pauliina |
Vos, Marita
Date
2012
Discipline
Yhteisöviestintä
Copyright
© 2011 Blackwell Publishing Ltd. This is a final draft version of an article whose final and definitive form has been published by Blackwell Publishing.

 
The purpose of this paper is to develop a framework for performance indicators to measure and improve crisis communication preparedness of public authorities. Such an instrument supporting organizational learning has not yet been developed for crisis communication. Literature is used to create a basis and the framework is derived from a process model with various phases integrating communication activities with crisis management. In the paper, the development of the instrument is explained and justified. Furthermore, an example of its use is provided in which the instrument is used for an auditor evaluation of a water contamination case. A next step for future research could be to analyze and compare a number of measurements.
Publisher
Blackwell Publishing
ISSN Search the Publication Forum
1468-5973
Keywords
Yhteisöviestintä crisis communication emergency management

Original source
http://onlinelibrary.wiley.com/journal/10.1111/(ISSN)1468-5973

DOI
10.1111/j.1468-5973.2011.00654.x
URI

http://urn.fi/URN:NBN:fi:jyu-201212163350

Metadata
Show full item record
Collections
  • Humanistis-yhteiskuntatieteellinen tiedekunta [3634]
  • Browse materials
  • Browse materials
  • Articles
  • Conferences and seminars
  • Electronic books
  • Historical maps
  • Journals
  • Tunes and musical notes
  • Photographs
  • Presentations and posters
  • Publication series
  • Research reports
  • Research data
  • Study materials
  • Theses

Browse

All of JYXCollection listBy Issue DateAuthorsSubjectsPublished inDepartmentDiscipline

My Account

Login

Statistics

View Usage Statistics
  • How to publish in JYX?
  • Self-archiving
  • Publish Your Thesis Online
  • Publishing Your Dissertation
  • Publication services

Open Science at the JYU
 
Data Protection Description

Accessibility Statement
Open Science Centre