The Underutilized Potential of Employees in CSR Communication
Tekijät
Päivämäärä
2024Tekijänoikeudet
© The Author(s)
This master’s thesis studies employee communication behaviours concerning a company’s overall CSR communications. From the employee perspective, this thesis strived to identify factors that shape employee engagement in CSR communication and explored the various communicative roles that employees perform in CSR communication. Finally, the thesis shed light on employees' understanding of effective CSR communication.
These research questions were explored in the context of a case company offering sustainability services. The data was collected through semi-structured interviews with 15 employees from the case company and analysed by applying thematic analysis.
The findings of this study suggest that employees’ engagement in CSR communication stems from a combination of personal, interpersonal, and organizational factors. Employees were found to perform a variety of different communication roles in the context of CSR communication, including roles focused on managing stakeholder perceptions of CSR, roles focused on understanding the operational environment and roles focused on driving socially responsible change. Findings suggest that the active employee communication behaviours (AECR) model by Verhoeven and Madsen (2022) is applicable to the present study for the most, but also new roles were identified: the activist, the content creator and the conveyor. Lastly, when it comes to employee perceptions of good CSR communication, employees linked especially measurability, transparency, thought leadership, relevancy and expertise to effective CSR communication.
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