dc.contributor.author | Lumivalo, Juuli | |
dc.contributor.author | Tuunanen, Tuure | |
dc.contributor.author | Salo, Markus | |
dc.date.accessioned | 2023-05-30T08:39:51Z | |
dc.date.available | 2023-05-30T08:39:51Z | |
dc.date.issued | 2024 | |
dc.identifier.citation | Lumivalo, J., Tuunanen, T., & Salo, M. (2024). Value Co-Destruction : A Conceptual Review and Future Research Agenda. <i>Journal of Service Research</i>, <i>27</i>(2), 159-176. <a href="https://doi.org/10.1177/10946705231177504" target="_blank">https://doi.org/10.1177/10946705231177504</a> | |
dc.identifier.other | CONVID_183339195 | |
dc.identifier.uri | https://jyx.jyu.fi/handle/123456789/87297 | |
dc.description.abstract | The service-dominant (S-D) logic lens for understanding value co-creation and customers’ interactive roles in the service exchange has emerged as a focal theme of interest among service academics and practitioners. While recent investigations have also focused on the process of value co-destruction—that is, how potential negative outcomes occur—the concept and its distinction from value co-creation remain unclear. This conceptual review synthesizes the concept of value co-destruction and proposes a framework consisting of two interrelated dimensions—actor–actor interaction and individual actor—and their components at three temporal points of the service encounter. We distinguish value co-destruction from other closely related concepts and take steps to integrate the value co-destruction concept into the S-D logic framework and the concept of value co-creation. The proposed integrative framework can help researchers and service practitioners alike to identify, analyze, and rectify the value co-destruction components in the service exchange and, thereby, avoid potential negative outcomes of service interactions. A threefold research agenda is proposed to obtain a more balanced understanding of the two dynamically interrelated concepts of value co-creation and value co-destruction and their application in practice. | en |
dc.format.mimetype | application/pdf | |
dc.language.iso | eng | |
dc.publisher | SAGE Publications | |
dc.relation.ispartofseries | Journal of Service Research | |
dc.rights | CC BY 4.0 | |
dc.subject.other | value co-destruction | |
dc.subject.other | co-creation | |
dc.subject.other | service-dominant logic | |
dc.subject.other | service actor | |
dc.subject.other | conceptual review | |
dc.title | Value Co-Destruction : A Conceptual Review and Future Research Agenda | |
dc.type | research article | |
dc.identifier.urn | URN:NBN:fi:jyu-202305303355 | |
dc.contributor.laitos | Informaatioteknologian tiedekunta | fi |
dc.contributor.laitos | Faculty of Information Technology | en |
dc.contributor.oppiaine | Value Creation for Cyber-Physical Systems and Services | fi |
dc.contributor.oppiaine | Tietojärjestelmätiede | fi |
dc.contributor.oppiaine | Value Creation for Cyber-Physical Systems and Services | en |
dc.contributor.oppiaine | Information Systems Science | en |
dc.type.uri | http://purl.org/eprint/type/JournalArticle | |
dc.type.coar | http://purl.org/coar/resource_type/c_2df8fbb1 | |
dc.description.reviewstatus | peerReviewed | |
dc.format.pagerange | 159-176 | |
dc.relation.issn | 1094-6705 | |
dc.relation.numberinseries | 2 | |
dc.relation.volume | 27 | |
dc.type.version | publishedVersion | |
dc.rights.copyright | © The Author(s) 2023 | |
dc.rights.accesslevel | openAccess | fi |
dc.type.publication | article | |
dc.subject.yso | asiakaslähtöisyys | |
dc.subject.yso | arvokasvatus | |
dc.subject.yso | arvot (käsitykset) | |
dc.subject.yso | liiketoiminta | |
dc.subject.yso | arvojohtaminen | |
dc.subject.yso | palvelut | |
dc.subject.yso | arvo (ominaisuudet) | |
dc.subject.yso | asiakkaat | |
dc.format.content | fulltext | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p7613 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p11065 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p1044 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p2439 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p20165 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p838 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p1007 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p3294 | |
dc.rights.url | https://creativecommons.org/licenses/by/4.0/ | |
dc.relation.doi | 10.1177/10946705231177504 | |
jyx.fundinginformation | This workwas supported by the Liikesivistysrahasto under the grant 14-7738. | |
dc.type.okm | A1 | |