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dc.contributor.authorAlamoudi, Hawazen
dc.contributor.authorShaikh, Aijaz A.
dc.contributor.authorAlharthi, Majed
dc.contributor.authorDash, Ganesh
dc.date.accessioned2023-04-05T10:39:09Z
dc.date.available2023-04-05T10:39:09Z
dc.date.issued2023
dc.identifier.citationAlamoudi, H., Shaikh, A. A., Alharthi, M., & Dash, G. (2023). With great power comes great responsibilities : Examining platform-based mechanisms and institutional trust in rideshare services. <i>Journal of Retailing and Consumer Services</i>, <i>73</i>, Article 103341. <a href="https://doi.org/10.1016/j.jretconser.2023.103341" target="_blank">https://doi.org/10.1016/j.jretconser.2023.103341</a>
dc.identifier.otherCONVID_182527223
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/86281
dc.description.abstractFrom the perspective of female passengers, much remains unknown about institutional or platform trust and the sharing economy. The present study was conducted in an emerging economy context to comprehend the significance of institutional trust. The study aimed to develop a dynamic theoretical model incorporating the perceived effectiveness of platform-based institutional structures (PEPIS) as a dependent variable in sharing economy platforms, examine the antecedents of PEPIS and determine how PEPIS affects female passengers' trust in the institution or platform. Different strata of female passengers were targeted using a quota-cum-purposive sampling method. In total, 413 useable responses to a pre-tested survey questionnaire were collected. Our findings contribute to the literature on institutional structures and trust by demonstrating that four market-driven institutional mechanisms directly and significantly influence PEPIS: perceived effectiveness of feedback mechanism, perceived effectiveness of escrow services, perceived effectiveness of provider certification and perceived effectiveness of urgent rescue; PEPIS is directly related to perceived trust in the platform (TRST); the relationships between TRST and the study's outcome variables (subjective well-being, intention to recommend, and continuous usage intention) were also tested and found significant. It was also found that TRST promotes female users' continuous usage intention, intention to recommend and subjective well-being.en
dc.format.mimetypeapplication/pdf
dc.language.isoeng
dc.publisherElsevier BV
dc.relation.ispartofseriesJournal of Retailing and Consumer Services
dc.rightsCC BY 4.0
dc.subject.otherrideshare
dc.subject.otherinstitutional trust
dc.subject.othersubjective well-being
dc.subject.otherfeedback mechanism
dc.subject.otherrescue mechanism
dc.titleWith great power comes great responsibilities : Examining platform-based mechanisms and institutional trust in rideshare services
dc.typearticle
dc.identifier.urnURN:NBN:fi:jyu-202304052412
dc.contributor.laitosKauppakorkeakoulufi
dc.contributor.laitosSchool of Business and Economicsen
dc.contributor.oppiaineDigital marketing and Communicationfi
dc.contributor.oppiaineDigitaalinen liiketoiminta ja talous (painoala)fi
dc.contributor.oppiaineMarkkinointifi
dc.contributor.oppiaineDigital marketing and Communicationen
dc.contributor.oppiaineDigital Business and Economy (focus area)en
dc.contributor.oppiaineMarketingen
dc.type.urihttp://purl.org/eprint/type/JournalArticle
dc.type.coarhttp://purl.org/coar/resource_type/c_2df8fbb1
dc.description.reviewstatuspeerReviewed
dc.relation.issn0969-6989
dc.relation.volume73
dc.type.versionpublishedVersion
dc.rights.copyright© 2023 The Authors. Published by Elsevier Ltd.
dc.rights.accesslevelopenAccessfi
dc.subject.ysonaiset
dc.subject.ysoalustatalous
dc.subject.ysoluottamus
dc.subject.ysojakamistalous
dc.subject.ysokoettu hyvinvointi
dc.subject.ysokäyttäjäkokemus
dc.subject.ysokimppakyyti
dc.format.contentfulltext
jyx.subject.urihttp://www.yso.fi/onto/yso/p16991
jyx.subject.urihttp://www.yso.fi/onto/yso/p38290
jyx.subject.urihttp://www.yso.fi/onto/yso/p1725
jyx.subject.urihttp://www.yso.fi/onto/yso/p27424
jyx.subject.urihttp://www.yso.fi/onto/yso/p30522
jyx.subject.urihttp://www.yso.fi/onto/yso/p25337
jyx.subject.urihttp://www.yso.fi/onto/yso/p873
dc.rights.urlhttps://creativecommons.org/licenses/by/4.0/
dc.relation.doi10.1016/j.jretconser.2023.103341
jyx.fundinginformationThis project was funded by the Deanship of Scientific Research (DSR) at King Abdulaziz University, Jeddah, under grant no. G: 322-666-1442.
dc.type.okmA1


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