Examining the longitudinal relationship between visibility and persistence on stress and technology-assisted supplemental work

Abstract

This study examines the longitudinal relationship between two affordances of organizational information and communication technologies (ICTs)—that is, visibility and persistence—and individuals’ subjective stress and technology-assisted supplemental work (TASW). We propose that visibility and persistence associated with organizational ICTs are often more aptly construed as probabilities for action, rather than merely possibilities for action. The hypotheses are tested using latent change structural equation modeling drawing on two-wave survey data from 437 employees of a global industrial logistics company headquartered in a Nordic country. The findings highlight that visibility is associated with increases in TASW, but not in subjective stress, while persistence is associated with decreases in TASW and subjective stress. We suggest that visibility may pressure workers into extending their workdays, while persistence may operate as an important resource for employees reducing subjective TASW and stress as well as intra-individual changes in TASW and stress over time.