The Slow Adoption Rate of Software Robotics in Accounting and Payroll Services and the Role of Resistance to Change in Innovation-Decision Process
Sarilo-Kankaanranta, H., & Frank, L. (2022). The Slow Adoption Rate of Software Robotics in Accounting and Payroll Services and the Role of Resistance to Change in Innovation-Decision Process. In R. Cuel, D. Ponte, & F. Virili (Eds.), Exploring Digital Resilience : Challenges for People and Organizations. ItAIS 2021 (pp. 201-216). Springer. Lecture Notes in Information Systems and Organisation, 57. https://doi.org/10.1007/978-3-031-10902-7_14
Julkaistu sarjassa
Lecture Notes in Information Systems and OrganisationPäivämäärä
2022Oppiaine
Value Creation for Cyber-Physical Systems and ServicesTietojärjestelmätiedeValue Creation for Cyber-Physical Systems and ServicesInformation Systems ScienceTekijänoikeudet
© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG.
Robotic process automation (RPA) has by now for years been viewed as a disruptive innovation that will have a significant impact on accounting, HR and payroll services, and yet the rate of adopting the innovation has not reached a level anticipated in past predictions. As several elements have a negative impact on the organization’s rate of adopting RPA, passive resistance to change has a significant impact in the form of constant dithering. Resistance to change can emerge at any stage of the Innovation-Decision process and fluctuate throughout the continued adoption, causing wasted investments, capabilities and resources.
Julkaisija
SpringerEmojulkaisun ISBN
978-3-031-10901-0Konferenssi
Conference of the Italian Chapter of AISKuuluu julkaisuun
Exploring Digital Resilience : Challenges for People and Organizations. ItAIS 2021ISSN Hae Julkaisufoorumista
2195-4968Asiasanat
Julkaisu tutkimustietojärjestelmässä
https://converis.jyu.fi/converis/portal/detail/Publication/103499287
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