The Slow Adoption Rate of Software Robotics in Accounting and Payroll Services and the Role of Resistance to Change in Innovation-Decision Process
Abstract
Robotic process automation (RPA) has by now for years been viewed as a disruptive innovation that will have a significant impact on accounting, HR and payroll services, and yet the rate of adopting the innovation has not reached a level anticipated in past predictions. As several elements have a negative impact on the organization’s rate of adopting RPA, passive resistance to change has a significant impact in the form of constant dithering. Resistance to change can emerge at any stage of the Innovation-Decision process and fluctuate throughout the continued adoption, causing wasted investments, capabilities and resources.
Main Authors
Format
Conferences
Conference paper
Published
2022
Series
Subjects
Publication in research information system
Publisher
Springer
The permanent address of the publication
https://urn.fi/URN:NBN:fi:jyu-202208124048Käytä tätä linkitykseen.
Parent publication ISBN
978-3-031-10901-0
Review status
Peer reviewed
ISSN
2195-4968
DOI
https://doi.org/10.1007/978-3-031-10902-7_14
Conference
Conference of the Italian Chapter of AIS
Language
English
Published in
Lecture Notes in Information Systems and Organisation
Is part of publication
Exploring Digital Resilience : Challenges for People and Organizations. ItAIS 2021
Citation
- Sarilo-Kankaanranta, H., & Frank, L. (2022). The Slow Adoption Rate of Software Robotics in Accounting and Payroll Services and the Role of Resistance to Change in Innovation-Decision Process. In R. Cuel, D. Ponte, & F. Virili (Eds.), Exploring Digital Resilience : Challenges for People and Organizations. ItAIS 2021 (pp. 201-216). Springer. Lecture Notes in Information Systems and Organisation, 57. https://doi.org/10.1007/978-3-031-10902-7_14
License
Copyright© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG.