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dc.contributor.advisorSiitonen, Marko
dc.contributor.authorKumar, Manoj
dc.date.accessioned2022-02-16T07:01:48Z
dc.date.available2022-02-16T07:01:48Z
dc.date.issued2021
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/79792
dc.description.abstractBusinesses across the world are continuously expanding their boundaries in different countries. These businesses require talents who are skilled at cross-cultural communications. Cultural intelligence allows professionals to adapt, learn and be creative in a foreign environment. To assess the individuals’ cultural intelligence capabilities various theories are available. One of the most popular theories to measure cultural intelligence capabilities is the CQ theory. CQ theory provides a four-factor model including Motivational CQ, Cognitive CQ, Metacognitive CQ, and Behavioral CQ. These dimensions facilitate an individual to utilize their cultural intelligence in multicultural settings. This research focuses on the understanding of cross-cultural business interactions of Finland-based professionals in the Indian business environment. Hofstede’s cultural dimensions provided insight into cultural differences between Finland and India. To make the study business professional centric and identify individuals’ cultural knowledge, the study used 20 item scale interview questions. Also, 15 participants were interviewed who are based in Finland but interact with their counterparts in India. It is evident from the study that cultural differences between Finland and India are huge but cultural intelligence can play an important role in mitigating cultural differences. Cultural intelligence can be improved through training and experience. Referring to the research, CQ theory has its limitations. It is not entirely possible to assess an individual’s cultural intelligence using a four-factor model of CQ theory. This research proposes alternative ways of measuring individuals' cultural intelligence and comparing it with CQ theory. Also, CQ theory has a scope of expansion if used on a larger scale.en
dc.format.extent59
dc.format.mimetypeapplication/pdf
dc.language.isoen
dc.subject.otherCultural intelligence
dc.subject.otherinternational business
dc.subject.otherbusiness culture
dc.subject.otherIndia
dc.subject.otherFinland
dc.subject.othercross-cultural interaction
dc.titleCross Cultural Issues in Business Communication : An Analysis of Finland Based Business Professionals’ Cultural Intelligence in the Indian Environment
dc.identifier.urnURN:NBN:fi:jyu-202202161520
dc.type.ontasotPro gradu -tutkielmafi
dc.type.ontasotMaster’s thesisen
dc.contributor.tiedekuntaHumanistis-yhteiskuntatieteellinen tiedekuntafi
dc.contributor.tiedekuntaFaculty of Humanities and Social Sciencesen
dc.contributor.laitosKieli- ja viestintätieteiden laitosfi
dc.contributor.laitosDepartment of Language and Communication Studiesen
dc.contributor.yliopistoJyväskylän yliopistofi
dc.contributor.yliopistoUniversity of Jyväskyläen
dc.contributor.oppiaineIntercultural Communicationfi
dc.contributor.oppiaineMaster's Degree Programme in Intercultural Communicationen
dc.rights.copyrightJulkaisu on tekijänoikeussäännösten alainen. Teosta voi lukea ja tulostaa henkilökohtaista käyttöä varten. Käyttö kaupallisiin tarkoituksiin on kielletty.fi
dc.rights.copyrightThis publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.en
dc.type.publicationmasterThesis
dc.contributor.oppiainekoodi3134
dc.subject.ysokulttuurierot
dc.subject.ysokulttuurienvälinen viestintä
dc.subject.ysoviestintä
dc.subject.ysokulttuurienvälinen vuorovaikutus
dc.subject.ysoyrityskulttuuri
dc.subject.ysocultural differences
dc.subject.ysointercultural communication
dc.subject.ysocommunication
dc.subject.ysointercultural interaction
dc.subject.ysocorporate culture
dc.format.contentfulltext
dc.type.okmG2


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