Empathy in Technology Design and Graffiti
Myllylä, M. (2021). Empathy in Technology Design and Graffiti. In M. Rauterberg (Ed.), Culture and Computing : Interactive Cultural Heritage and Arts. 9th International Conference, C&C 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Virtual Event, July 24–29, 2021, Proceedings, Part I (pp. 278-295). Springer International Publishing. Lecture Notes in Computer Science, 12794. https://doi.org/10.1007/978-3-030-77411-0_19
Published inLecture Notes in Computer Science
Embargoed until: 2022-07-03Request copy from author
© 2021, Springer Nature Switzerland AG
This paper discusses empathic understanding, what it means, and how it can be acquired. After an overview of some theories and models from the existing literature, two experiments are presented, where participants were assessing graffiti works. From the results of these experiments, it can be concluded that empathic understanding involves both embodied processes and abstract inferences. Furthermore, understanding can be based on perceived, mechanistic bodily similarities and movements or on folk-psychological inferences mentalized between the observer/empathizer and an object/empathized. Empathic understanding it can also be gained by recognizing and implementing learned bodily skills and conceptual knowledge in mental simulations and theorizations. Furthermore, people have existing schemas and stereotypes that may affect their empathic understanding. In the context of technology design, this implies that the designer as an empathizer needs to consider their own and their users’ perspectives and interactions in different sociocultural contexts; their background knowledge; their future intentions; and the ways empathy can be gained through both embodied processes and mental inferences. ...
PublisherSpringer International Publishing
Parent publication ISBN978-3-030-77410-3
ConferenceInternational Conference on Human-Computer Interaction
Is part of publicationCulture and Computing : Interactive Cultural Heritage and Arts. 9th International Conference, C&C 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Virtual Event, July 24–29, 2021, Proceedings, Part I
Publication in research information system
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Additional information about fundingThis research was supported by grants from the Finnish Cultural Foundation [grant number 00180743] and the University of Jyväskylä, Faculty of Information Technology.
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