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dc.contributor.authorHuhtala, Mari
dc.contributor.authorGeurts, Sabine
dc.contributor.authorMauno, Saija
dc.contributor.authorFeldt, Taru
dc.date.accessioned2021-06-02T06:36:39Z
dc.date.available2021-06-02T06:36:39Z
dc.date.issued2021
dc.identifier.citationHuhtala, M., Geurts, S., Mauno, S., & Feldt, T. (2021). Intensified job demands in healthcare and their consequences for employee well‐being and patient satisfaction : a multilevel approach. <i>Journal of Advanced Nursing</i>, <i>77</i>(9), 3718-3732. <a href="https://doi.org/10.1111/jan.14861" target="_blank">https://doi.org/10.1111/jan.14861</a>
dc.identifier.otherCONVID_89757864
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/76135
dc.description.abstractAims Intensified job demands (IJDs) and their effects on employee burnout, work engagement and patient satisfaction were investigated across different work units and occupational groups in a healthcare setting. Design A multilevel study. Methods One thousand twenty-four healthcare employees responded to a survey in 2019 and rated their experiences of IJDs, burnout and work engagement. Nine hundred fifty-one patients rated their satisfaction with care received from healthcare staff. Results Work units and occupational groups who shared more experiences of increased time pressure and multitasking reported higher exhaustion. Shared perceptions of increased planning and performing one's work autonomously correlated with higher exhaustion and lower patient satisfaction at the work-unit level. Moreover, work intensification was found to be highest in emergency care and among nurses, while job-related planning demands were highest in leadership services. Conclusion IJDs are a shared risk to employee well-being among heterogeneous healthcare staff and relate negatively to customer-rated patient satisfaction. We found that high time-pressure demands increase the shared risk of burnout—especially among nurses and healthcare staff working in emergency care. Furthermore, increased independence and self-determination in planning and executing work tasks also increase the shared risk of burnout especially among those in leadership services. This can lead to lower customer/care satisfaction among patients. Impact With the accelerating pace of socio-economic change, the pace of work is also getting faster. Our findings help understand how IJDs are experienced among heterogeneous healthcare staff. Because different occupational groups and work units had different demands, this research shows that attempts to mitigate the negative effects of IJDs need to be planned and implemented in a context-specific way. It seems crucial to pay more attention especially to adequate nurse staffing so that the adverse effects of IJDs could be mitigated among them.en
dc.format.mimetypeapplication/pdf
dc.language.isoeng
dc.publisherWiley-Blackwell
dc.relation.ispartofseriesJournal of Advanced Nursing
dc.rightsCC BY 4.0
dc.subject.otherburnout
dc.subject.otherhealthcare
dc.subject.otherintensified job demands (IJDs)
dc.subject.otherleaders
dc.subject.othermultilevel
dc.subject.othernurses
dc.subject.otherpatient satisfaction
dc.subject.otherwork engagement
dc.titleIntensified job demands in healthcare and their consequences for employee well‐being and patient satisfaction : a multilevel approach
dc.typearticle
dc.identifier.urnURN:NBN:fi:jyu-202106023371
dc.contributor.laitosPsykologian laitosfi
dc.contributor.laitosDepartment of Psychologyen
dc.contributor.oppiainePsykologiafi
dc.contributor.oppiaineHyvinvoinnin tutkimuksen yhteisöfi
dc.contributor.oppiaineKäyttäytymisen muutos, hyvinvointi ja terveys elämänkulussafi
dc.contributor.oppiaineTyön ja johtamisen muuttuminen digitaalisessa ajassafi
dc.contributor.oppiainePsychologyen
dc.contributor.oppiaineSchool of Wellbeingen
dc.contributor.oppiaineBehaviour change, health, and well-being across the lifespanen
dc.contributor.oppiaineEmergent work in the digital eraen
dc.type.urihttp://purl.org/eprint/type/JournalArticle
dc.type.coarhttp://purl.org/coar/resource_type/c_2df8fbb1
dc.description.reviewstatuspeerReviewed
dc.format.pagerange3718-3732
dc.relation.issn0309-2402
dc.relation.numberinseries9
dc.relation.volume77
dc.type.versionpublishedVersion
dc.rights.copyright© 2021 The Authors. Journal of Advanced Nursing published by John Wiley & Sons Ltd
dc.rights.accesslevelopenAccessfi
dc.relation.grantnumber308336
dc.subject.ysouupumus
dc.subject.ysositoutuminen (toiminta)
dc.subject.ysojohtajat
dc.subject.ysohoitotyö
dc.subject.ysotyöhyvinvointi
dc.subject.ysolähihoitajat
dc.subject.ysotyön kuormittavuus
dc.subject.ysotyötyytyväisyys
dc.subject.ysosairaanhoitajat
dc.subject.ysohoitoala
dc.subject.ysovaatimukset
dc.subject.ysoasiakastyytyväisyys
dc.format.contentfulltext
jyx.subject.urihttp://www.yso.fi/onto/yso/p130
jyx.subject.urihttp://www.yso.fi/onto/yso/p13419
jyx.subject.urihttp://www.yso.fi/onto/yso/p23894
jyx.subject.urihttp://www.yso.fi/onto/yso/p10684
jyx.subject.urihttp://www.yso.fi/onto/yso/p1835
jyx.subject.urihttp://www.yso.fi/onto/yso/p12227
jyx.subject.urihttp://www.yso.fi/onto/yso/p129
jyx.subject.urihttp://www.yso.fi/onto/yso/p1831
jyx.subject.urihttp://www.yso.fi/onto/yso/p8452
jyx.subject.urihttp://www.yso.fi/onto/yso/p13751
jyx.subject.urihttp://www.yso.fi/onto/yso/p14536
jyx.subject.urihttp://www.yso.fi/onto/yso/p7217
dc.rights.urlhttps://creativecommons.org/licenses/by/4.0/
dc.relation.doi10.1111/jan.14861
dc.relation.funderResearch Council of Finlanden
dc.relation.funderSuomen Akatemiafi
jyx.fundingprogramAcademy Project, AoFen
jyx.fundingprogramAkatemiahanke, SAfi
jyx.fundinginformationAcademy of Finland, Grant/Award Number: 308334 and 308336
dc.type.okmA1


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