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dc.contributor.authorKähkönen, T.
dc.contributor.authorBlomqvist, K.
dc.contributor.authorGillespie, N.
dc.contributor.authorVanhala, Mika
dc.date.accessioned2021-03-31T11:17:17Z
dc.date.available2021-03-31T11:17:17Z
dc.date.issued2021
dc.identifier.citationKähkönen, T., Blomqvist, K., Gillespie, N., & Vanhala, M. (2021). Employee trust repair : a systematic review of 20 years of empirical research and future research directions. <i>Journal of Business Research</i>, <i>130</i>, 98-109. <a href="https://doi.org/10.1016/j.jbusres.2021.03.019" target="_blank">https://doi.org/10.1016/j.jbusres.2021.03.019</a>
dc.identifier.otherCONVID_52615194
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/74915
dc.description.abstractEmployee trust, and increasingly its absence, is a critical topic for researchers and practitioners interested in social relations in the context of work and organizing. Employee trust repair is particularly important in the current disrupted work environment, due to unpredictable changes such as the Covid-19 pandemic and the uncertainty those bring to our lives. It is not surprising that employee trust is attracting increasing interest among researchers and practitioners alike. In this article, we systematically review and take stock of the research on trust repair conducted in the past two decades to provide comprehensive insights and future research directions for researchers and managers. In our review, we propose that early use of trust repair strategies in response to small violations, prevents these violations escalating into larger violations, and hence, enhances the efficiency and effectiveness of trust repair with employees. We conclude by describing future directions.en
dc.format.mimetypeapplication/pdf
dc.languageeng
dc.language.isoeng
dc.publisherElsevier
dc.relation.ispartofseriesJournal of Business Research
dc.rightsCC BY 4.0
dc.subject.otheremployee trust repair
dc.subject.othersystematic literature review
dc.subject.othertrust
dc.titleEmployee trust repair : a systematic review of 20 years of empirical research and future research directions
dc.typearticle
dc.identifier.urnURN:NBN:fi:jyu-202103312247
dc.contributor.laitosKauppakorkeakoulufi
dc.contributor.laitosSchool of Business and Economicsen
dc.contributor.oppiaineBasic or discovery scholarshipfi
dc.contributor.oppiaineBasic or discovery scholarshipen
dc.type.urihttp://purl.org/eprint/type/JournalArticle
dc.type.coarhttp://purl.org/coar/resource_type/c_dcae04bc
dc.description.reviewstatuspeerReviewed
dc.format.pagerange98-109
dc.relation.issn0148-2963
dc.relation.volume130
dc.type.versionpublishedVersion
dc.rights.copyright© 2021 The Authors. Published by Elsevier Inc.
dc.rights.accesslevelopenAccessfi
dc.subject.ysoluottamus
dc.subject.ysotyöntekijät
dc.subject.ysojohtaminen
dc.subject.ysoorganisaatiomuutokset
dc.subject.ysosystemaattiset kirjallisuuskatsaukset
dc.format.contentfulltext
jyx.subject.urihttp://www.yso.fi/onto/yso/p1725
jyx.subject.urihttp://www.yso.fi/onto/yso/p1075
jyx.subject.urihttp://www.yso.fi/onto/yso/p554
jyx.subject.urihttp://www.yso.fi/onto/yso/p25099
jyx.subject.urihttp://www.yso.fi/onto/yso/p29683
dc.rights.urlhttps://creativecommons.org/licenses/by/4.0/
dc.relation.doi10.1016/j.jbusres.2021.03.019
dc.type.okmA2


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