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dc.contributor.authorMikkola, Leena
dc.contributor.editorMikkola, Leena
dc.contributor.editorValo, Maarit
dc.date.accessioned2020-04-07T09:56:02Z
dc.date.available2020-04-07T09:56:02Z
dc.date.issued2020
dc.identifier.citationMikkola, Leena (2020). Supportive Communication in the Workplace. In Mikkola, Leena; Valo, Maarit (Eds.) Workplace Communication. New York: Routledge, 149-162. DOI: 10.4324/9780429196881-12
dc.identifier.otherCONVID_34417448
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/68485
dc.description.abstractSupportive communication is a form of social interaction that produces resources with which to solve situational problems and manage emotional strain. Through the management of uncertainty, supportive communication enhances the perception of personal control over life events and strengthens the perception of acceptance. It is enacted in the seeking of support, in providing support, and in supportive listening as a form of emotional and informational support. In the workplace, supportive communication is crucially important: It promotes productive work and employees’ well-being as well as job satisfaction and engagement in the organization. This chapter presents the foundations of supportive communication, reviews existing knowledge of social support and supportive messages, and applies this knowledge to workplace communication. The chapter also discusses the development of supportive communication in workplace.en
dc.format.extent213
dc.format.mimetypeapplication/pdf
dc.languageeng
dc.publisherRoutledge
dc.relation.ispartofWorkplace Communication
dc.rightsIn Copyright
dc.subject.otheremotional support
dc.subject.otherinformational support
dc.subject.othersupportive communication
dc.subject.otheruncertainty management
dc.titleSupportive Communication in the Workplace
dc.typebookPart
dc.identifier.urnURN:NBN:fi:jyu-202004072700
dc.contributor.laitosKieli- ja viestintätieteiden laitosfi
dc.contributor.laitosDepartment of Language and Communication Studiesen
dc.type.urihttp://purl.org/eprint/type/BookItem
dc.relation.isbn978-0-367-18570-1
dc.description.reviewstatuspeerReviewed
dc.format.pagerange149-162
dc.type.versionacceptedVersion
dc.rights.copyright© 2020 Taylor & Francis Group
dc.rights.accesslevelopenAccessfi
dc.subject.ysotukeminen
dc.subject.ysososiaalinen vuorovaikutus
dc.subject.ysovertaistuki
dc.subject.ysotyöyhteisöt
dc.subject.ysohyvinvointi
dc.format.contentfulltext
jyx.subject.urihttp://www.yso.fi/onto/yso/p9131
jyx.subject.urihttp://www.yso.fi/onto/yso/p10590
jyx.subject.urihttp://www.yso.fi/onto/yso/p12878
jyx.subject.urihttp://www.yso.fi/onto/yso/p8543
jyx.subject.urihttp://www.yso.fi/onto/yso/p1947
dc.rights.urlhttp://rightsstatements.org/page/InC/1.0/?language=en
dc.relation.doi10.4324/9780429196881-12


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